Ford Lincoln Fairfield

best customer service We came to Ford of Fairfield with a difficult situation and they made the transaction smooth and easy. They did all the work for us in order to make We came to Ford of Fairfield with a difficult situation and they made the transaction smooth and easy. They did all the work for us in order to make sure we received the vehicle we wanted at the best rate possible. They didn't make us wait around forever. Sonja had the car delivered to us and we signed the papers in the comfort of our own home. We had recently been to another dealership in Dublin with very poor customer service. Working with Sonja at Ford of Fairfield was like a breath of fresh air. We would recommend them to anyone who is in the market to purchase a car. Best customer service ever! More

Pleasant experience Sonja was very pleasant and professional. She was very knowledgeable and walked me through the sales process with out a hitch. Sam, in the Service Dep Sonja was very pleasant and professional. She was very knowledgeable and walked me through the sales process with out a hitch. Sam, in the Service Dept. gave me comfort with his answers I posed about my 2nd hand purchase. As a matter of fact, all of the employees seem to enjoy working at Ford. More

The best deal and salesman in my last 25 years Awesome inventory and price. Very friendly and straight forwrd salesman . Car was ready for test drive when I drove in.. Matt standing at the entra Awesome inventory and price. Very friendly and straight forwrd salesman . Car was ready for test drive when I drove in.. Matt standing at the entrance with the key showed his preparedness and set the tone for quick answers. To be expected. Drove in. Test drive the new car. Compare with another car I was interested in side by side. Price explained with all transparency of rebates. Confirmed the deal. Papers ready in 20 minutes. Finance was a breeze. Car was washed and dressed up in parallel. Done. Matt paired my phone to the car and I was on the way back home in a breeze. Fantastic customer service and no circling through. Loved the experience for the first time in 20 years in a dealership. Matt.. Keep up the good work. And Fairfield ford- keep up the customer service. More

Sign and drive I have never came into a dealership without having to be there all day i was here for less than hours and was able to drive off in a new vehicle th I have never came into a dealership without having to be there all day i was here for less than hours and was able to drive off in a new vehicle that fit my needs More

Great Experience The whole athmosphere in the store was live. Everyone was excited to be there the sales associates that help me was very helpful and very knowledgeabl The whole athmosphere in the store was live. Everyone was excited to be there the sales associates that help me was very helpful and very knowledgeable. More

Big volume big savings! I have purchased two cars from Ford Fairfield. Michelle has been super helpful times. I am a retail store manager so I walked in and told her to cut I have purchased two cars from Ford Fairfield. Michelle has been super helpful times. I am a retail store manager so I walked in and told her to cut the BS and she did. There was no pressure and no worries. Thanks Michelle! More

Friendly and Professional The process was very straight forward with a no haggle price and the car already parked up front for a test drive. They expedited all the procedures a The process was very straight forward with a no haggle price and the car already parked up front for a test drive. They expedited all the procedures and made sure I was comfortable during any lulls. More

Special service for special needs Bryan and Kent exceeded my expectations in meeting my special needs for a vehicle that could accommodate my motorized scooter and mechanical scooter l Bryan and Kent exceeded my expectations in meeting my special needs for a vehicle that could accommodate my motorized scooter and mechanical scooter lift. The Transit Connect is not only functional, it meets my needs for technical features, comfort, and gas mileage. Bryan and Kent amazed me by working closely with the vendor - in Berkeley! - who will do the scooter lift installation. They kept me informed every step of the way. It has been a pleasure to work with the staff at Fairfield Ford. More

Worst Experience ever. I have been to the dealership for service 4 times and to purchase a vehicle once. First service they overlooked a major problem that should have been I have been to the dealership for service 4 times and to purchase a vehicle once. First service they overlooked a major problem that should have been evident. Second service they took the fuel filter out instead of the oil filter. They also left a double gasket on the oil filter. Third time they serviced the transmission and left something loose and it leaked all over. Had to bring it in twice to fix this problem. Fourth time they only changed one of the 2 filters and were going to roll it out charging me for changing 2 filters when they changed one. Ordered a new truck but it waited 5 weeks before it was actually ordered. Several times I was told it was ordered but it wasn't. Then finally it was ordered but it was ordered wrong. Increased the oil change prices to almost double. Refuse to honor other quick lane purchased warranty. More

great place Ive bought 2 cars from here, i really love fairfield ford! Everyone is always so nice. Dave helped me get the new explorer i've been looking for, for Ive bought 2 cars from here, i really love fairfield ford! Everyone is always so nice. Dave helped me get the new explorer i've been looking for, for a great price! They worked within my budget and found me the best possible deal. Thank you all More