Ford Lincoln Fairfield
Fairfield, CA
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Great experience I was looking for a particular SUV online and found it at Fairfield Ford. Diego Cuevas took care of my every requests. It was the easiest experience I I was looking for a particular SUV online and found it at Fairfield Ford. Diego Cuevas took care of my every requests. It was the easiest experience I have ever had buying a car. I got a great deal on the SUV and I love driving it. Thank you for making it as painless as possible! More
Outstanding Service--They go the extra mile Interesting thing about the person who I worked with at Ford Lincoln Fairfield--she does not work on commission. Perhaps as a result of this, I recei Interesting thing about the person who I worked with at Ford Lincoln Fairfield--she does not work on commission. Perhaps as a result of this, I received the best service and responsiveness. It was well beyond my expectations. She helped me locate the appropriate vehicle I wanted, and drove over 4 hours round trip to get it to me. This was after I had contacted 5 other Ford dealerships in my area to try and find the vehicle that matched my specs. The deal is received for the new truck, the trade-in value for my old truck, and the financing alternatives were all within what I was anticipating, but it was the personal service that went the extra mile (200+ of them) that makes this dealership a great place to do business with. Thank you, Brittany, for a truly pleasurable truck-buying experience. More
converted me from Dodge to Ford It is unusual for me to take the time to post a review on the internet about something. Even when the only thing I have to do is click a few boxes I d It is unusual for me to take the time to post a review on the internet about something. Even when the only thing I have to do is click a few boxes I don’t generally go out of my way to express an opinion unless I’m angry with customer service, a product or the company. This is the rare exception where the motivation for writing a review is not driven by negative emotions. Rather, this review is driven by an ongoing sense of gratitude and customer satisfaction that is in large part due to Alexander, the young gentleman who assisted me at Fairfield Ford. I hesitate to call Alexander a “car salesman” because that label would betray the true character of this young man. It only took a few moments after we met for me to re-evaluate the stereotype I was expecting to encounter. It was nearly 8:30 in the evening when I stopped in the dealership and Alexander seemed as fresh and eager to help as if it were 10 AM. His readiness with answers to questions impressed me with his product knowledge and his excitement to show me around enticed me to engage him. It has been awhile since I considered a Ford and I had no intention of buying anything that evening. I have been a Dodge man for years now but my 3500 was just too big for the driveway. However, with Alexander’s expert assistance I found a new F150 Crew that was perfect for my needs. He walked me through the entire process; I got what I needed for my trade and stunned everyone when I drove home with my new Ford. If it had ended there I wouldn’t be writing this. The extent to which Alexander and Fairfield Ford have gone to ensure satisfaction with my purchase so many weeks since had made me feel I must write something. I have returned to the dealership to review some features and they have patiently walked me through everything this truck can do. Alexander has even reached out since to ask if I am still doing well with the purchase. I will be back to this dealership again. Needless to say, I’m a happy customer. Gene More
Friendly Staff Very helpful at finding the car that works for you and family. Friendly staff and kids area. Benny was great at finding the best deal for the Explorer Very helpful at finding the car that works for you and family. Friendly staff and kids area. Benny was great at finding the best deal for the Explorer. More
Bought a Ford F-150 ***Extreme professionalism displayed*** I recently visited Ford Fairfield after a friend had told me about the outstanding help and customer service that she recieved from Mark Harlow. I was I recently visited Ford Fairfield after a friend had told me about the outstanding help and customer service that she recieved from Mark Harlow. I was getting ready to move to Texas but decided to go in and see Mark. From the very first handshake, this young man presented himself with confidence and extreme professionalism. He wasnt the stereotypical car salesman that tries to push you into a purchase but instead took the time to get to know me as a person before we even talked business. Over the next 2 or 3 days we ran into a few snags but Mark was determined to do everything he could to help me out. Through the whole process Mark clearly demonstrated an impressive amount of knowledge, honesty, and dedication. The thing that appealed to me was that Mark's dedication was to me as the customer, he really took the time to listen and dedicated his time, even after hours to getting me what I wanted. This says alot about Mark and the person that made the decision to bring him on the Ford Fairfield Team. Because of Mark's outstanding and unmatched professionalism, customer service, and knowledge of his job, I ended up purchasing the truck I had been wanting for quite sometime instead of waiting until I arrived in Texas. Since then, Mark has contacted me numerous times to not only follow up on the purchase but to follow up on me personally and how my family is doing. I can't say enough about Mark Harlow but if younare looking for a relaxed but satisfying experience when looking for your next vehicle, please go visit Mark Harlow and his team at Ford Fairfield...you won't be disappointed. More
Shantel is the best Shantel helped me find the right car for me and my children.she told me from the jump she was new but if she hadn't I'd never guessed! Shantel helped me find the right car for me and my children.she told me from the jump she was new but if she hadn't I'd never guessed! More
Buying a lincoln The experience was great . Sonja was the key reason why the experience was so good. I also thought Aaron was great. I met him first and then he pas The experience was great . Sonja was the key reason why the experience was so good. I also thought Aaron was great. I met him first and then he passed me off to Sonja. More
Great customer service Sales associate, Antolin Rodriguez, helped me in purchasing our new vehicle. He made sure I was taken care of throughout the process. He even delivere Sales associate, Antolin Rodriguez, helped me in purchasing our new vehicle. He made sure I was taken care of throughout the process. He even delivered the vehicle to my home. I can't thank him enough for his customer service. More
Great Customer Service I want to give good customer service ratings to Randall Watkins, Priscilla Roselini and Crystol(?). Their efforts made me appreciate their service and I want to give good customer service ratings to Randall Watkins, Priscilla Roselini and Crystol(?). Their efforts made me appreciate their service and continue to come back ! More
Happy customer This place made my car buying experience super simple and fast! Thanks brittany! Go buy a car from her and be prepared to get in and out. This place made my car buying experience super simple and fast! Thanks brittany! Go buy a car from her and be prepared to get in and out. More