Ford Lincoln Fairfield

Best sales expierience. At first I was a bit sceptical about getting a car but Liz Lomeli changed the way I felt about the whole situation. She was very professional an warm At first I was a bit sceptical about getting a car but Liz Lomeli changed the way I felt about the whole situation. She was very professional an warming to be around. I'm glad I got to go through this process with a woman of Liz Lomeli's additude an knowledge of everything there was to know about what were buying. I highly recommend Liz an the ford dealership in Fairfield Ca. More

Great customer service Kent fry helped me buy my beautiful 2014 Ford Explorer and he couldn't have made the process easier. Not only did he find the exact color I wanted wit Kent fry helped me buy my beautiful 2014 Ford Explorer and he couldn't have made the process easier. Not only did he find the exact color I wanted with all the amenities I also wanted, but he graciously delivered the vehicle to my home as well as all needed documents to sign! He was a pleasure to work with and I look forward to working with him and ford Fairfield for my future car needs:) More

Excellent treatment I was treated with great respect and care. They always asked if I needed a drink or a snack. They remember my name every time I go in. I was treated with great respect and care. They always asked if I needed a drink or a snack. They remember my name every time I go in. More

Total let down Ford Fairfield California Sure you take a look at my tires. Re-balance them and they are worse than before. Your reply must be something else. Another Ford Fairfield California Sure you take a look at my tires. Re-balance them and they are worse than before. Your reply must be something else. Another dealer looks at the tires and says they are no good. No wonder your service department is empty and every other one in the area has a wait. Your dealership is the worst I have ever dealt with. More

Priscilla at service dept. Priscilla is such a great employee. She knows how to treat people. She's so helpful in so many ways. I just can't say enough about her. Ford should be Priscilla is such a great employee. She knows how to treat people. She's so helpful in so many ways. I just can't say enough about her. Ford should be happy to have her. More

Wonderful customer service from our sales person Rochelle Our sales lady Rochelle Newson went way above and beyond to make sure we were happy with the perfect vehicle. We originally went to Ford to look at an Our sales lady Rochelle Newson went way above and beyond to make sure we were happy with the perfect vehicle. We originally went to Ford to look at an explorer but it was no longer available and ended up purchasing another vehicle. Once i got home i realized that i shouldn't of settled for anything other then the Ford Explorer i wanted. I reached out to Rochelle and she immediately went on the lookout for the Explorer we wanted. Im a very picky person but that didn't bother her one bit, all she wanted was for her customer to be nothing but completely happy. She is patient, always has a smile on her face. Such a pleasant to work with. Go ask for Rochelle and I promise you'll be very happy with her services! More

IF "SHE" WAS A SUPERHERO, WE WOULD NAME HER LIZ! This Dealership is by far the BEST place I have been to purchase a vehicle! We are even planning on coming back to purchase another vehicle from Liz ( This Dealership is by far the BEST place I have been to purchase a vehicle! We are even planning on coming back to purchase another vehicle from Liz (at the Fairfield, CA location) soon! She is the FIRST female we have ever encountered in the car sales field and she is by far the BEST IN CLASS for service, honesty, transparency and efficiency. She is not pushy by any means but she knows her cars!!! Liz, if you get the chance to read this, please know we absolutely LOVE our fusion and even my father in-law adored you! More

2015 Lincoln MKZ Black Label & 2015 Ford Explorer Sport What an absolutely amazing job Bryan Rice and Dustin have done for my family. We have just completed the purchase of the Black Label MKZ and a new Exp What an absolutely amazing job Bryan Rice and Dustin have done for my family. We have just completed the purchase of the Black Label MKZ and a new Explorer Sport. We thought there would be no way for Bryan and Dustin to get to our price - but... somehow they did and we now have two beautiful Ford products in the driveway. Bryan took extra time to show me how the massaging seats, parallel parking feature and adaptive cruise control works... what amazing amenities these new cars come with! Bryan, we can't thank you enough for taking your time with us, we know the two weeks of negotiating were painful - but once we actually came in to your dealer, everything you promised was exactly the case. You guys are awesome over there! More

They don't take care of you Things started to go downhill after a great experience here. I knew I should have waited a month before posting my first review... After a week and Things started to go downhill after a great experience here. I knew I should have waited a month before posting my first review... After a week and a half with the car I noticed my so called "factory tint" started to peel at my back window. After close inspection, these were not factory tint as my interior had water marks that I had to wipe off. (The marks reappear when you wet them by the way.) So, I had to bring the car in for Jeff Perkins to see. After "speaking to the manager" he pointed me to a local window tint shop called Pacific Sound & Protection that did the tints and told me he had no idea that the tints were aftermarket. I know, I should have inspected the vehicle before delivery but I trusted this dealership to know what they are selling. Honestly, I would prefer the tints to be removed and have another place of my choice to install them professionally at the dealership's cost. Then this week I get a letter from the DMV called "Notice to Suspend Registration" on the car that I traded in because DMV says I have no insurance on it. Duh, it's not my car anymore so I transferred my insurance to my new one immediately. Of course calling the DMV with their "stellar" customer service didn't help but them pointing fingers at me that it was my fault. So I called Jeff Perkins about the situation. He told me he was going to make a phone call and then just hung up; I'm sitting there going "hello?" Since the letter gave me till Sept. 14 I decided to wait on any response. The next day I received an email with a subject "DMV" and a message "Lisa should be calling you today." I have no idea who sent that email because that message was literally the only thing in the body of that email. Two days passed and I responded to that email that I have not received any phone call what so ever. Then another 24 hours passed till I get a phone call from Lisa who left a voice mail that the Notice of Transfer and Liability was sent on the 27th; a week after I handed over my keys to this dealership. I have a feeling this is not the end of this. Now, I could have sold my old car and get a better price than what all dealerships would offer. I know that for a fact but I didn't want to deal with the DMV part and obviously I had to deal with it anyways... Now that I read a few of my fellow Yelpers on here it seems this place has DMV issues. Oh look I just found a bubble on the passenger window tints today, great... I still love my Focus ST though... More

Service customer service Priscilla works in service department and helped me out on my date night vehicle and provided me and my family with excellent customer service! I thin Priscilla works in service department and helped me out on my date night vehicle and provided me and my family with excellent customer service! I think she was amazingly nice and overly helpful, every time my husband and I come in for service she always offers a nice cold ice water which is very commendable. She's very outgoing and friendly and professional. I think she deserves a raise. More