Ford Lincoln Fairfield

Awesome service. You couldn't ask for a better car buying experience. We did everything over the phone and they even delivered the car to our door step. That is what You couldn't ask for a better car buying experience. We did everything over the phone and they even delivered the car to our door step. That is what I call service. You don't find that kind of service now a days. More

Great experience Thanks Alexander and Ford of Fairfield for showing our family how buying a car should be! Will definitely recommend all our our friends and family in Thanks Alexander and Ford of Fairfield for showing our family how buying a car should be! Will definitely recommend all our our friends and family in the future. More

Ford Fairfield Fraud When I first went to this dealership on 9/3/15 I was shocked and ecstatic to be driving a new 2016 Ford Fusion with a payment budget that worked for When I first went to this dealership on 9/3/15 I was shocked and ecstatic to be driving a new 2016 Ford Fusion with a payment budget that worked for me and my family. I was amazed that Ford Fairfield gave me $4300 in rebates and traded in my old car which covered down payments and the first payment. I am scheduled to make my first payment on October 3. I was also told that a Lease agreement was a better option for me to help build my credit. What has since transpired is straight out of a tragic comedy routine and not a good one at that. I was contacted by a Finance Manager (22 days after driving away) by the name of Matt yesterday at 1:30 in the afternoon (an hour before I was scheduled to go to work) and subsequently spoke with the Finance Director Kenny Calderon after several attempts to actually speak with this individual. Their reason for calling was to tell me that funding had fallen through and that I needed to return my new vehicle to their dealership (in fact was demanded to return by Matt), unless I was able to secure a co-signer who has more credit than myself or the car will be repossessed. How can a car be repossessed when the first payment is not due yet and not late?????? What dealership runs a business like this? Why was funding not secured and in place before I even arrived at this dealership? I did all the online application requirements. I was assured repeatedly by Adam Herren, the Sales Director (who I had been dealing with before even stepping foot into the dealership) that all was taken care of. I even spoke to him the night before and was told that funding was still all set. WHAT is the problem up there? Do you have any idea the amount of strife and emotional turmoil and panic that you have placed me and my family through and nobody seems to give a rip up there, all I am told is it's just business! I am left with no car for my family because our trade in has already been destroyed. Our family is now faced with having to walk to and from school and work, because we are being threatened to be completely without a car now. And why was I able to get the car fixed up with ______ and NO ONE said anything to me while I was up there at the dealership then?? We are not getting any real answers from anyone because every time I call and ask for this person or that person that helped me on that first day, I am being told "they are no longer working here".....right down to the General Manager!!! Am I caught in the middle of something??? Why am I not even given the opportunity to make a first payment to Ford Credit whom I was told held the lease. I am left in confusion by all of this. I don't know what to do, who to talk to or who to trust. I will never ever recommend this dealer to anyone I know and will be telling everybody not just people I know but everyone that I come into contact with about how this experience at FORD FAIRFIELD was totally life changing in one moment and a Nightmare the next! I even did a Yelp review on their behalf and this was the response that I was given: Comment from Dustin M. of Ford Fairfield Business Owner 9/7/2015 Joshua, Thank you so much for the wonderful review of your experience at Ford Fairfield. Adam and Nikki is one of the best at his career and your review is spot on. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers. Congratulations on your new 2016 Ford Fusion and don't forget to take advantage of the complimentary, yearly 119-point inspection that comes with every vehicle as part of our "10-Point Value Guarantee." Sincerely, Dustin Marazzito - General Manager dustinmarazzito@fordfair… | 877-399-5027 More

PERFECT Perfect I didn’t even had a chance to say anything because the sales person Bryan had everything covered. He had all the information on what a good d Perfect I didn’t even had a chance to say anything because the sales person Bryan had everything covered. He had all the information on what a good deal I’m getting & why they can give it at no cost. What else could I question then, when everything else was said. More

Overall Great experience! Lavonne took us under her wing from the get go. She put us at ease and showed us features of the cars with a down to earth approach and was not pushy Lavonne took us under her wing from the get go. She put us at ease and showed us features of the cars with a down to earth approach and was not pushy at all. All of the people we dealt with there were professional and helped us every step of the way to make our terms line up and we drove away the next day in our gorgeous 2016 Ford Fusion! Love the car and can't say enough about the great people at the dealership! Thank you all so much for making this work for us! More

Best Fairfield Dealership This is the best Fairfield dealership we have dealt with. Staff very friendly, courteous and knowledgeable about their automobiles. Our salesman Dan This is the best Fairfield dealership we have dealt with. Staff very friendly, courteous and knowledgeable about their automobiles. Our salesman Dan Fiske made buying the car easy and no pressure. A very convenient place to do business: General Manager is accessible; employees who bought the same car were willing to tell us about performance; Service Dept. is well attended and easy to drive access; best deal on cars. This is our first Ford automobile in 47 years. Looking forward to the Ford experience! Will definitely recommend this dealership to family and friends. More

Had a great experience! Love this dealership and will be recommending it to my friends and family. My sales person Mark was great and really took the time to help me during m Love this dealership and will be recommending it to my friends and family. My sales person Mark was great and really took the time to help me during my purchase and afterwards. More

Another Great Experience Had such a wonderful experience getting our new Lincoln from Ford Lincoln Fairfield. Benny was such a great help and made sure we walked away with the Had such a wonderful experience getting our new Lincoln from Ford Lincoln Fairfield. Benny was such a great help and made sure we walked away with the best deal possible. We also were helped by BJ Holiday who enlightened us of all the great perks Lincoln had to offer. He was very enthusiastic and what to help. Much thanks!! More

Fast and Easy Liz Lomeli is the most amazing sales woman, she had the car we wanted ready to test drive as soon as we got there. She made the buying process fast, a Liz Lomeli is the most amazing sales woman, she had the car we wanted ready to test drive as soon as we got there. She made the buying process fast, and easy to understand. I enjoyed the fact that she cared so much about trying to get us a great deal (which she did ) more than anything else. Great sales Woman all around. More

Awesome experience - we will be back! My husband and I had a super experience while shopping for our next Ford. Alexander Fisher made our experience pleasant. Thank you Alexander! We wi My husband and I had a super experience while shopping for our next Ford. Alexander Fisher made our experience pleasant. Thank you Alexander! We will be back for our purchase. More