Ford Country

Avoid this dealership. Recently purchased a Mach-e ($$$$) and once it was able to be driven at highway speeds the wind noise was unacceptable. When trying to work with the Recently purchased a Mach-e ($$$$) and once it was able to be driven at highway speeds the wind noise was unacceptable. When trying to work with the dealership to diagnose/correct/adjust for the issue their main goal was to avoid talking to me at all costs, sidestep any responsibility for the issue, blame it on Ford corporate, etc, etc. Anything to avoid responsibility. No customer service and zero effort to make me a happy new car purchaser. When working with the service department it was impossible to get anyone to answer the phone, let alone give me updates/progress reports/etc. These people are DONE with you as soon as you drive off the lot. Avoid, avoid, avoid. More

I can believe I got my dream Edge and it only took an hour to get it, I highly recommend this dealer, especially Louis, Ulises and Louis in finance, they were awesome, they knew I was in a time crunch, s hour to get it, I highly recommend this dealer, especially Louis, Ulises and Louis in finance, they were awesome, they knew I was in a time crunch, since I had appointments that I had to meet, I can not believe how all 3 work together to get me in and out on time. Thank you guys. More

Ford country has the worst customer service and repair our car came back in worse condition then when it went in it also took longer then they said and they don't care. our car came back in worse condition then when it went in it also took longer then they said and they don't care. More

Thank you Kevin W. for assisting us throughout our entire purchase. We appreciate the amazing customer service, diligence & thoroughness! We are very grateful for every for assisting us throughout our entire purchase. We appreciate the amazing customer service, diligence & thoroughness! We are very grateful for everyone's help & absolutely love our truck! We appreciate everyone! More

Great salesman in Frank Luciano. Kept me updated throughout the ordering and delivering process. Great asset to the company. Kept me updated throughout the ordering and delivering process. Great asset to the company. More

Love ford country and frank is the best! !! This is our 4th vehicle that we purchased. !! This is our 4th vehicle that we purchased. More

I’m back and still happy! Traded Big Pearl for my Baby Blue 😝 This is now my third vehicle I have purchased from Ford County in Henderson! Do to my current circumstances it w Traded Big Pearl for my Baby Blue 😝 This is now my third vehicle I have purchased from Ford County in Henderson! Do to my current circumstances it was a bit difficult this time to get what I wanted but Frank Luciano was wonderful! He catered to my needs and wants and drove me around until I found the car that was right for me, An upgrade and new experience with luxury and style, I actually love my car! Frank was focused and spent time with me patiently looking at different vehicles on his lot, on line and others that were on their way! Thank you Frank, I’m glad I came back to Ford Country! Also his manager Mike topped the deal with agreeing to my demands as I can be a brat sometimes, but still he complied and was very kind! You feel the pride in their great customer service! I must also thank their Finance Representative Luis Cruz, very professional but down to earth and understanding! He made it possible so I can have this deal! He went beyond what I expected, I’m truly thankful! Forever grateful for this team at Ford Country in Henderson Nevada, they treat you like family! Which is the cherry on top as we all know these vehicles are built ford tough! More

Bought a brand new 2019 escape lasted 4 years 90k miles before the engine block cracked and was leaking coolant. Ford issued a recall but Country Ford wouldn't honor it even after acknowledging the recalle before the engine block cracked and was leaking coolant. Ford issued a recall but Country Ford wouldn't honor it even after acknowledging the recalled engine was the problem. They said the recall was for 7 years 84k miles, my worthless engine was 4 years 90k miles so was outside of their replacement milage window, even though I had brought the car in before the 84k to be repaired they didnt mention the recall, i had to figure that on my own and by then it was too late. They are a bunch of liars in the service dept, don't ever come here unless you want to throw your money away!! More

Great Customer Service, Frank is the man! Will be back to purchase more vehicles from Ford Country! Will be back to purchase more vehicles from Ford Country! More

Again Ford Country has been super nice and stayed late to make me a deal. Frank was super nice and very helpful. He was upfront and didn’t xx me. make me a deal. Frank was super nice and very helpful. He was upfront and didn’t xx me. More