Ford Country

Overall, I had a good experience with Ford Country and am very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of very happy with my Highlander. Isaiah was wonderful to work with throughout the process. Since I was purchasing from out of state, he spent a lot of time sending photos and videos and answering my many questions. Julia, the sales manager, was also extremely responsive when I called on Saturday while Isaiah was out and made sure I got the answers I needed. When Isaiah was unexpectedly out sick on Monday, he arranged for Frank to take over. Frank did a FaceTime walkaround with me before I left Utah and then spent the evening helping us get everything together to complete the purchase and financing. I really appreciated how well the sales team worked together to make an out-of-state purchase easier. I initially had some frustration with the financing because the rate on the final paperwork was higher than the rate I had already been approved for. I was told that my credit union should be able to adjust it afterward, but when I called the next day, I was initially told they couldn’t. However, Ford Country’s Finance Director, Eric, followed up with me, contacted my credit union, and was able to get the rate adjusted to my originally approved rate. I really appreciate that they followed through and resolved the issue. I also wish the vehicle had been more thoroughly cleaned before delivery. There were several areas that hadn’t been cleaned well, including some that improved considerably with just a quick wipe with a microfiber cloth. I’m very happy with my purchase and appreciate all the help I received. More

Thank you, Frank Luciano, for helping me purchase a vehicle. I never felt any "sales pressure" from you. You're an asset to the Ford Dealership in Henderson. vehicle. I never felt any "sales pressure" from you. You're an asset to the Ford Dealership in Henderson. More

Frank Luciano was my sales man he was the best super happy with my Mach E! happy with my Mach E! More

Isaiah followed up with an online inquiry and answered all of my questions. He found the exact specs I was looking for at a price that was within my budget. all of my questions. He found the exact specs I was looking for at a price that was within my budget. More

I rarely leave negative reviews, but my experience with this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my this Ford dealership was so unacceptable that I feel compelled to share it. I took a full day off work specifically to have the open recalls on my vehicle repaired. Scheduling the appointment was frustrating from the start. It took more than 25 minutes just to make the appointment, and the representative who assisted me was unprofessional and failed to communicate important information about the appointment. When I arrived at the dealership, the first service advisor I approached completely ignored me while sitting on his phone. I was eventually acknowledged by other advisors who were already assisting customers. That alone was a poor first impression and set the tone for the rest of my visit. I was then informed that because my appointment was scheduled after 11:00 a.m., I would have to leave my vehicle, and there was no guarantee it would even be ready the same day. I was told I might not get it back until tomorrow. At absolutely no point during the scheduling process was I informed of this. Had I known, I would never have scheduled that appointment or taken a day off from work. What makes this even more unacceptable is that these are manufacturer recall repairs—something that is not my fault. Instead of making the process convenient for customers, this dealership expects customers to absorb the inconvenience caused by its own lack of communication and poor scheduling practices. After leaving, I called the dealership and asked to speak with a Service Manager to address my concerns. Instead of allowing me to speak with management, I was effectively gatekept from doing so. No effort was made to connect me with a manager or provide any meaningful resolution. That only reinforced my impression that accountability and customer satisfaction are simply not priorities at this dealership. I scheduled this appointment a full week in advance. There was more than enough time for someone to contact me and explain their policy before I rearranged my work schedule. Failing to communicate something this significant is inexcusable. The entire experience was a complete waste of my time. From the unprofessional scheduling process, to being ignored upon arrival, to the lack of communication, and finally being prevented from speaking with a manager, every step of this experience demonstrated a complete disregard for the customer. I canceled the appointment and immediately scheduled with the Ford dealership I have used in the past, where I know my time will be respected, communication will be clear, and customer service actually matters. I will never do business with this dealership again, and I cannot recommend it to anyone. If this is how customers are treated before their vehicle is even serviced, I can only imagine what happens afterward. More

Zach was great. Very friendly and attentive. He made sure needs were met and that the car was the perfect fit for me. Very friendly and attentive. He made sure needs were met and that the car was the perfect fit for me. More

Frank Luciano was fantastic, nice and very knowledgeable. If looking to purchase a vehicle go to ford country and ask for Frank ! If looking to purchase a vehicle go to ford country and ask for Frank ! More

Eric Grant, Chad, Eric Howard and Sharon were all amazing. Very helpful, so happy they took care of me when I needed to get a new car. amazing. Very helpful, so happy they took care of me when I needed to get a new car. More

We had an absolutely fantastic experience purchasing our Ford Maverick XLT from Ford Country!Connecting with Frank was hands-down the best choice we could have made for our vehicle search. We were actually Ford Maverick XLT from Ford Country!Connecting with Frank was hands-down the best choice we could have made for our vehicle search. We were actually traveling from out of state and vacationing in Las Vegas when we decided to work with him. Frank made the entire long-distance buying process incredibly smooth, transparent, and completely stress-free.The biggest surprise was the value. Ford Country offered the exact same Maverick XLT with the same options at a considerably lower sticker price than anything we could find back home locally. Combining a great vacation with an unbeatable deal made this trip unforgettable. If you are looking for a straightforward deal and excellent service—even if you live out of state—go see Frank at Ford Country! More

Everyone at Ford Country was very nice and got us to a payment we can afford. Eric Grant was our salesman and he was really nice and really took care of my wife and I payment we can afford. Eric Grant was our salesman and he was really nice and really took care of my wife and I More