Ford Country

Don't go to this dealership. Worst customer service ever no respect for women they will lie to your face then hide behind legal. Worst customer service ever no respect for women they will lie to your face then hide behind legal. More

Kevin is a great communicator. Very easy to understand the process and friendly environment with no pressure. Very easy to understand the process and friendly environment with no pressure. More

My 2014 Mustang Convertible top no longer functioned. Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would Received an estimate of $2200.00 to fix it. Three days later, heard from the dealership, that "it needed more work than they thought" and it would now cost $7800 to fix including the $2200 already spent. They would not refund the 2200, insisting I had agreed to the work, so I got my mustang back in the exact same condition for 2200 dollars. I asked to speak to the Service Manager, and of course he was on a "conference call". I spoke to another manager, who assured me he would review the paperwork with Mr. Hernandez and have him call me back. Three days later, no word, so I left a message for Mr. Hernandez. As of the writing of this review, still no call back, and of course, this time, no survey to fill out. My only solace, is I'm comfortable that I will spend far more than $2200 in the years to come, and it will not go to this dealership More

Avoid this dealership. Recently purchased a Mach-e ($$$$) and once it was able to be driven at highway speeds the wind noise was unacceptable. When trying to work with the Recently purchased a Mach-e ($$$$) and once it was able to be driven at highway speeds the wind noise was unacceptable. When trying to work with the dealership to diagnose/correct/adjust for the issue their main goal was to avoid talking to me at all costs, sidestep any responsibility for the issue, blame it on Ford corporate, etc, etc. Anything to avoid responsibility. No customer service and zero effort to make me a happy new car purchaser. When working with the service department it was impossible to get anyone to answer the phone, let alone give me updates/progress reports/etc. These people are DONE with you as soon as you drive off the lot. Avoid, avoid, avoid. More

I can believe I got my dream Edge and it only took an hour to get it, I highly recommend this dealer, especially Louis, Ulises and Louis in finance, they were awesome, they knew I was in a time crunch, s hour to get it, I highly recommend this dealer, especially Louis, Ulises and Louis in finance, they were awesome, they knew I was in a time crunch, since I had appointments that I had to meet, I can not believe how all 3 work together to get me in and out on time. Thank you guys. More

Ford country has the worst customer service and repair our car came back in worse condition then when it went in it also took longer then they said and they don't care. our car came back in worse condition then when it went in it also took longer then they said and they don't care. More

Thank you Kevin W. for assisting us throughout our entire purchase. We appreciate the amazing customer service, diligence & thoroughness! We are very grateful for every for assisting us throughout our entire purchase. We appreciate the amazing customer service, diligence & thoroughness! We are very grateful for everyone's help & absolutely love our truck! We appreciate everyone! More

Great salesman in Frank Luciano. Kept me updated throughout the ordering and delivering process. Great asset to the company. Kept me updated throughout the ordering and delivering process. Great asset to the company. More

Love ford country and frank is the best! !! This is our 4th vehicle that we purchased. !! This is our 4th vehicle that we purchased. More

I’m back and still happy! Traded Big Pearl for my Baby Blue 😝 This is now my third vehicle I have purchased from Ford County in Henderson! Do to my current circumstances it w Traded Big Pearl for my Baby Blue 😝 This is now my third vehicle I have purchased from Ford County in Henderson! Do to my current circumstances it was a bit difficult this time to get what I wanted but Frank Luciano was wonderful! He catered to my needs and wants and drove me around until I found the car that was right for me, An upgrade and new experience with luxury and style, I actually love my car! Frank was focused and spent time with me patiently looking at different vehicles on his lot, on line and others that were on their way! Thank you Frank, I’m glad I came back to Ford Country! Also his manager Mike topped the deal with agreeing to my demands as I can be a brat sometimes, but still he complied and was very kind! You feel the pride in their great customer service! I must also thank their Finance Representative Luis Cruz, very professional but down to earth and understanding! He made it possible so I can have this deal! He went beyond what I expected, I’m truly thankful! Forever grateful for this team at Ford Country in Henderson Nevada, they treat you like family! Which is the cherry on top as we all know these vehicles are built ford tough! More