Ford Country

Professional, Courteous, Friendly, Dealership,made Professional, Courteous, Friendly, Dealership, made buying a new car an exciting adventure, not a dreaded chore Professional, Courteous, Friendly, Dealership, made buying a new car an exciting adventure, not a dreaded chore More

The staff was very friendly and professional.The Service was performed very quickly and I would highly recommend this dealership to anyone. was performed very quickly and I would highly recommend this dealership to anyone. More

Erik Watkins is our salesman very helpful , knowledgeable, respectful , accommodating and highly recommended . And I’m looking forward to work with him Again.( My next car Bronco). knowledgeable, respectful , accommodating and highly recommended . And I’m looking forward to work with him Again.( My next car Bronco). More

Came in for oil change found windshield broke when I picked up truck . Ford couldn’t see on inspection of truck . So they replaced windshield. For no cost. picked up truck . Ford couldn’t see on inspection of truck . So they replaced windshield. For no cost. More

By far the best dealer very helpful and welcoming felt like home in and out like home in and out More

I purchased a new 2021 Ford Escape through the internet custom-order process. My sales contact at Ford Country was Chad Wellborn. During 2021, the entire auto industry experienced some serious supply cha custom-order process. My sales contact at Ford Country was Chad Wellborn. During 2021, the entire auto industry experienced some serious supply challenges due to the worldwide computer chip shortage, so considering the circumstances I was pleasantly surprised by how things progressed. Chad did everything needed to make this a smooth purchasing experience, he did a great job. The Ford Country finance and warranty rep (Ryan Burgess) and front office staff were excellent as well. All the way through, there were simply no problems, and everything was delivered exactly as promised. More

The receptionist were great with welcoming smile, sales personnel were also friendly and helpful, ,Kevin Schwan and Jason from finance were super helpful, look forward to working with them in the fu personnel were also friendly and helpful, ,Kevin Schwan and Jason from finance were super helpful, look forward to working with them in the future. More

I was going here to change a lease into a purchase.The I was going here to change a lease into a purchase. The appointment was at 1pm. I left at 3pm. Took a little long in my opinion. I was going here to change a lease into a purchase. The appointment was at 1pm. I left at 3pm. Took a little long in my opinion. More

I just wanted to leave a few words about our buying experience yesterday. We've had some challenges with our credit over the years which resulted in a chapter 7 ultimately. I got connected to Ford Coun experience yesterday. We've had some challenges with our credit over the years which resulted in a chapter 7 ultimately. I got connected to Ford Country by a company called Tidewater, who connected me to Chad Wellborn, a specialist when it comes to these things. Unlike other sales folks, Chad LISTENED to us, took down some information, and gave us the tools to find our next vehicle. Less than 24 hours later he called us with an approval and for the car we wanted, with no money down and opportunity to add an extended warranty. When we came to the dealership, he had the car pulled out and washed, all the paperwork was ready for signing and facilitated our test drives. I say this plural because we had our two year old with us, who was also treated like a king at the dealership, and we needed to take turns test driving the car so one of us could stay with him. After our test drive confirmed the love we had for this 2019 Hyundai Tucson Ultimate, we went in, signed and spoke with Ryan, the finance manager, got our extended warranty and were on our way in less than 90 minutes. That was the best purchasing experience we ever had. From someone who once had a bad experience YEARS AGO at this same lot, they have done a tremendous job at becoming top notch when it comes to customer service. I'll be sending all my friends this way going forward. Thank you Chad, and thank you Ford Country! More

We have a 2018 Ford Edge. The service department advised us that the battery, which had died on us, was covered under our factory warranty and that Ford would have the vehicle towed to the dealership by roa us that the battery, which had died on us, was covered under our factory warranty and that Ford would have the vehicle towed to the dealership by roadside assistance. The service department replaced the battery and a service was performed the next day. Daniel Lopez was the service department advisor that oversaw the battery issue and oil change service. He was pleasant and personable to work with. He gave us a step-by-step account of how Ford would honor our warranty and towing process. He is easy to like and represents the Ford Motor Company well. Thank you. More