Ford Country

Made an appointment for service, just needed an oil change after road trip vacation. When I got there, apparently my appointment didn't get in the books, but they did accommodate me but it took 1hr 30m change after road trip vacation. When I got there, apparently my appointment didn't get in the books, but they did accommodate me but it took 1hr 30min,which she did tell me it would take awhile. They washed my car after ( I had just washed and detailed the day before) and when I got home I noticed that the passenger side of the car had grease smeared on it, that was kinda messed up. I would still go back the customer service, even with the mess up on the appointment was good. The employees are all very nice. In the end what I needed done, was done. More

My sales rep. Was Kevin Clyde. Kevin did a great job on my internet sale. He kept me up to date, advised well and was always there to answer questions or concerns. His follow-up was as it should be. I wa my internet sale. He kept me up to date, advised well and was always there to answer questions or concerns. His follow-up was as it should be. I was disappointed with the time it took to get the deal finalized and me on the road. I did not appreciate the Ford extended warranty being pushed as hard as it was. I was in sales for 40 years and know the game. When I said NO it should have ended. Took a while to get to the final paperwork to my county DMV, but it all worked out. More

Treated like I was a nobody with a 70,000 truck. Never again. Have never been treated so badly. Acted as fixing my truck that is under warranty was a problem to them then stirred me off to a rental car pl again. Have never been treated so badly. Acted as fixing my truck that is under warranty was a problem to them then stirred me off to a rental car place so that they could put me in a low budget vehicle why they kept my vehicle for three months. xxxx show is all I will say. More

Scheduling person didn’t even get up or offer me a seat to set up car date and answer my warranty questions….. I asked for at least a wipe off of my vehicle thst I brought in detailed but it had a layer o to set up car date and answer my warranty questions….. I asked for at least a wipe off of my vehicle thst I brought in detailed but it had a layer of dirt on it when they returned it. My windshield rubber edging was never addressed. Not as much was fixed as another shop recommended so I’m hopeful all that is necessary was done. And I don’t have the compressor go out again. At first I wasn’t aware I had an extended warranty so another place gave me their recommendation…… More

Professional, Courteous, Friendly, Dealership,made Professional, Courteous, Friendly, Dealership, made buying a new car an exciting adventure, not a dreaded chore Professional, Courteous, Friendly, Dealership, made buying a new car an exciting adventure, not a dreaded chore More

Erik Watkins is our salesman very helpful , knowledgeable, respectful , accommodating and highly recommended . And I’m looking forward to work with him Again.( My next car Bronco). knowledgeable, respectful , accommodating and highly recommended . And I’m looking forward to work with him Again.( My next car Bronco). More

Came in for oil change found windshield broke when I picked up truck . Ford couldn’t see on inspection of truck . So they replaced windshield. For no cost. picked up truck . Ford couldn’t see on inspection of truck . So they replaced windshield. For no cost. More

The staff was very friendly and professional.The Service was performed very quickly and I would highly recommend this dealership to anyone. was performed very quickly and I would highly recommend this dealership to anyone. More

I purchased a new 2021 Ford Escape through the internet custom-order process. My sales contact at Ford Country was Chad Wellborn. During 2021, the entire auto industry experienced some serious supply cha custom-order process. My sales contact at Ford Country was Chad Wellborn. During 2021, the entire auto industry experienced some serious supply challenges due to the worldwide computer chip shortage, so considering the circumstances I was pleasantly surprised by how things progressed. Chad did everything needed to make this a smooth purchasing experience, he did a great job. The Ford Country finance and warranty rep (Ryan Burgess) and front office staff were excellent as well. All the way through, there were simply no problems, and everything was delivered exactly as promised. More

By far the best dealer very helpful and welcoming felt like home in and out like home in and out More