Ford Country

Thank you for outstanding service, professionalism, and help with financing. The best purchasing experience ever. Truly appreciated. O.M help with financing. The best purchasing experience ever. Truly appreciated. O.M More

This dealership is awesome. If I could give 6 stars I would. Total standup, honest people. Chad Wellborn the internet sales manager was awesome throughout the whole ordering pro If I could give 6 stars I would. Total standup, honest people. Chad Wellborn the internet sales manager was awesome throughout the whole ordering process and also while I waited for my truck to be built and delivered. He would call and update me when there was a change to the order and would always respond to my emails while I waited for over a year for my car to show up. I was really worried the day I showed up to buy my car about what kind of "dealership scams" or markup they would try to put on my car. None of this happened, as they promised me throughout the whole process. They were straight forward, friendly, helpful, honored their word for MSRP pricing, priced match the order price from a year ago, and gave me free tint and bedliner. Totally awesome. I would recommend anyone looking for a Ford in the Las Vegas area to go here. Actually, don't waste your time going anywhere else. I've tried the other ones... More

My salesman Frank was friendly and very helpful, so was the other team member that helped with my car. the other team member that helped with my car. More

Fast and smooth service. They did not try to upsell me which I found comfortable They did not try to upsell me which I found comfortable More

Quick. Quiet. Professional. Super team that handled the servicing of car. I recommend this dealership … Quiet. Professional. Super team that handled the servicing of car. I recommend this dealership … More

Very pleasant experience, service writer seemed very knowledgeable and made sure I knew what was going on. knowledgeable and made sure I knew what was going on. More

Always helpful polite and quick - the work they do is appreciated - the customer is number one - thanks for handling all my needs - appreciated - the customer is number one - thanks for handling all my needs - More

I really like Frank customer service he made me and my family feel very welcome and comfortable I did not see 1 bad sign from I would Recommend him and ford country to anyone who ask me where I got my nic family feel very welcome and comfortable I did not see 1 bad sign from I would Recommend him and ford country to anyone who ask me where I got my nice car and i would tell them to ask for Frank he the Best More

Great service! Service advisor was very good fulfilling my needs and keeping me informed of the required service. Service advisor was very good fulfilling my needs and keeping me informed of the required service. More

Worst customer service ever! Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 ca Stopped using their Service Dept. 7-8 years ago due to horrible experiences with their customer service dept/staff/and upper management, bought 4 cars/trucks from them! Could not get in fast enough for to FF Dealer in LV as we were leaving for a trip, so took our Ford 250 Super Duty in to Ford Country at their scheduled appt time of 8:15 10/5. Told them to get back to us ASAP with the issue and resolution as we needed the truck back the next day in the afternoon, we were leaving town. NO ONE called us until late in the day stating could not figure what issue was and needed a supervisor to look at it. Called and asked for the supervisor, George who stated it was just tire issue, told to replace all of them as we had planned to anyway. George stated tires ordered and would be in by 9am next day, Thurs. No one again called with update Thurs., called George who stated tires do not come in, no one bothered to call or go pick up the tires, just DROPPED THE BALL. Tires now due in Friday AM. Called spoke with Kirsten, Customer Relations Manager; just went thru a whole bunch of excuses, how sorry it happened and so on, just stating what she is train to and then does nothing at all.. She even stated that they do not make any $$ on selling/installing tires!! By the time the tires were received, installed and process completed is was close to 3:30 PM Friday. Ford Country has the worst track record possible in customer service from the entry staff level to upper management. When upper management DOES NOT CARE about their customer service once they sold the cars or service the cars that trickles down to the all of their employees and boy does it show! Left msg with Exc. Sec. for for the General Mgr, Brad C. which true to past experience NOT EVEN THE GENERAL MANAGER RETURNED OUR CALL. Never again will we step foot into Ford Country, will continue to buy Ford and get service from FF Dealer Ship in Las Vegas, best group of people ever is found right there!! More