Ford Country

My email to the dealership says it all: Kevin, I went to Cars.com tonight and you have the same car listed at $70,900 with a “$500 price drop”. I took the time to visit your dealership based on the infor to Cars.com tonight and you have the same car listed at $70,900 with a “$500 price drop”. I took the time to visit your dealership based on the information you provided only to find that Ford Country wanted $7,000 above MSRP for the car that is quoted online with a “$500 price drop” or $500 below MSRP. It’s incredibly disingenuous of your dealership to advertise one price to get people in the door and then refuse to sell the car for less than $7,000 above MSRP. When we spoke prior to me coming into the dealership, I was pretty clear that I would not pay above MSRP for any car. We’re all busy these days but the fact that Ford Country would waste my valuable time with some “bait and switch” scheme is telling. I’m sure that if I were to look into the other cars you have listed that it would be a similar story. I own and operate a sizable company with supply chains that run through numerous countries and, to be honest, it’s a bit tiring to see supply chain issues being blamed for what is, in reality, a sales tactic. I’m sure that this will be blamed on an “error”, but it’s pretty clear that it’s SOP at Ford Country. How you do one thing is how you do everything. Is there something I’m missing? I was contacted by the dealership about a previous inquiry and asked about their new car inventory. I went to the dealership based on a car that was advertised at $500 below MSRP. The same car is advertised on Cars.com for the same price. When I arrived, I was told that because the car was “purchased” from another dealership, they needed to charge the same amount over sticker. I’m no genius but it raised a few flags when the reason for the car being $7k over MSRP was that the dealership had to pay $7k to get the car from another dealership. Excuse #2 was supply chain issues. Don’t waste your time with this dealership. More

My experience here was great! Upon walking in I was greeted and felt welcomed. Staff were very polite and attentive. Kevin was the sales person that assisted me in my purchase. He Upon walking in I was greeted and felt welcomed. Staff were very polite and attentive. Kevin was the sales person that assisted me in my purchase. He was very helpful and took the time to hear my concerns. I would totally recommend Kevin for any of your future car purchases. More

Came in with my wife to look at an edge and and an escape and Kevin was around to answer our questions and took us on a test drive. He listened to the features and was transparent throughout the proce escape and Kevin was around to answer our questions and took us on a test drive. He listened to the features and was transparent throughout the process , me and my wife are now proud owners of an edge. We love how it is spacious it is for us and my dogs and that it has apple car play and the driver assist features it has . More

Very helpful 👌 and he is very kind and supportive. He has an excellent customer Service skills and his support was very helpful to me and help me to determine the type of Ford Truck I needed. @ SEAN He has an excellent customer Service skills and his support was very helpful to me and help me to determine the type of Ford Truck I needed. @ SEAN More

Frank was an outstanding salesman. We were under no pressure and all of our questions were answered. We were under no pressure and all of our questions were answered. More

The best costumer service from sales person and sales manager Thank you very very much!!! manager Thank you very very much!!! More

Great service and customer service. Great on site restaurant. Customer service agent works hard to please. Great on site restaurant. Customer service agent works hard to please. More

The staff are professional and very caring making buying a new car a pleasant experience a new car a pleasant experience More

Truck stopped working on Sunday and on Monday Gaudin where I purchased the 2021 F150 would not work on it. Called Ford Country and Jose was able to diagnose problem over phone with Vin number. Truck w where I purchased the 2021 F150 would not work on it. Called Ford Country and Jose was able to diagnose problem over phone with Vin number. Truck was ready next day. Thank you very much Jose and Ford Country. I left my number with service rep to have customer service call me with no response More