Ford Country | Page 147

I have been dealing with Ford Country since it opened (prior to that Gaudin Ford). I have purchased Expeditions, Explorers, F-150, and Fusion (all new). Most of them were special orders. Without excep (prior to that Gaudin Ford). I have purchased Expeditions, Explorers, F-150, and Fusion (all new). Most of them were special orders. Without exception, my experiences have always been very positive. I have worked with Bill Mahoney for over 20 years. I have recommended Ford Country to relatives and friends and will continue to do so. More

We purchased the last "old style" new 2010 Explorer in their inventory. We received an excellent trade in value on our 2007 Ford 500 and they worked the deal until we received the payment and Explorer in their inventory. We received an excellent trade in value on our 2007 Ford 500 and they worked the deal until we received the payment and interest rate we wanted. The salesman Elie, took the time to explain and demonstrate the Microsoft Sync system on the new Explorer, and synced our cell phones to the system on the spot. Finance was clear and professional and even gave us copies of our credit report. We brought the '500'in to the service department to replace a dead battery and drove out with a new Explorer my wife had been hoping for for the last 6 months. More

Everything went well. I told the salesman what I wanted and the price range. He offered me several choices and I found one that I wanted. Everything was explained to me. When we had problems get my cell p and the price range. He offered me several choices and I found one that I wanted. Everything was explained to me. When we had problems get my cell phone to synce with the system, he got another person right a way to show me what to do. I did not have to wait. My salesperson did a great job. More

Awesome.. Awesome... Awesome!!!! I recently purchased my new Mustang 5.0 from Ford Country. When I was first greeted on the parking lot I was a little hesitant to deal with anyone because of my previous ex new Mustang 5.0 from Ford Country. When I was first greeted on the parking lot I was a little hesitant to deal with anyone because of my previous experience earlier In the day at Friendly Ford and Guadin Ford "bunch of Jerks!". Moving on.. I know at times I can be a bit demanding but I know what I want and how much I can afford. Ford Country's sales staff and management has reassured me that there is still good business ethics and awesome customer service in the car business. This dealership definitely stands out in a positive way from the rest. The dealership was able to find the Mustang (black on black) that I was looking for, get it here from some other state dealership, put some custome wheels on it and tint the windows within a week... Unbeleivable!!! The other guys would just tell me "we don't have that" and pretty much good luck finding it. This along with all the friendly smiles and hand shakes along the way is why I will always buy my cars, and eat at Mustang Sallys, until the Day I Die!! Thanks again Ford Country ;) More

i brought my Fusion in for the AIRBAG light being on. my regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 ti regular warranty (3/36) is over but i have an ESP which would cover the problem and i would pay a $100 deductible. the service writer called me 2 times to advise me of when the unit might be ready. in the meantime, i went through the Warranty Book that came with my Fusion and found the the SRS has a warranty for 5yrs/60K miles and the airbag issue should be covered under that warranty. i had to bring that to the service writer Teresa's attention. it wasn't until i told her about that that she even acknowledged that the airbag issue could be part of the SRS warranty. i am a layman and feel that i would have had to pay the $100 deductible if i wouldn't have done my homework and mentioned it to her. the other issue is i brought my Fusion in at 9am on a wednesday morning and it was not ready for pickup til friday night at 5pm. the reason i was told when Teresa called me on Thursday morning was that the new "part" arrived, but it was defective. Although that is "possible", i highly doubt that to be true. Ford is a world class global company that does not deal in inferior parts. I believe this was an excuse, not the real reason. Also, when i called on friday at 4:45pm to see if my Fusion was ready, my service writer had already gone home and I had not yet received a call on if my unit was ready. That's when I talked to Edy (a guy). He told me that my car was NOT ready as the PART was not in yet. --- Then 5 minutes later, I received a call from Kathy (another service writer) who said my car was ready. -- I was frustrated by then. I then came and picked up my vehicle. More

It was everything I expected from a car dealership. A problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently w problem with the original car purchased was promptly taken care of by delivering a comparable vehicle. All of the features of the vehicle presently were thoroughly explained. The followup customer care has been excellent so far. More

We have been using Ford Country on Gibson Road in Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many time Henderson since we came to the Las Vegas Valley in 1997. We have purchased two vehicles from this dealership as well as used their service many times over the years. This dealership has been the finest dealership I have ever dealt with They are great in all areas (sales, service, maintenance, etc.) and have some of the most consistently customer service staff I have ever dealt with. I would recommend Ford Country to anyone. More

Began our search for a new truck online and found a few that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact that interested us...Ford Country did not actually have the particular vehicles at the lot but began their own search...utliately we found the exact truck we wanted and gave us an incredible deal. The entire team was very helpful, friendly, and will return for my next ford truck. More

John spent a good deal of time with my husband -- really an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely an entire afternoon and part of the evening finalizing the sale (until close to 9:00 PM.) He was patient, very knowledgable, unbiased and extremely helpful regardless of the type of vehicle my husband was looking at. My husband was initially looking at a used Jetta. John even let him drive it to our house to pick me up so I could return to the dealership with him to look at another vehicle (the new 2012 Ford Focus) which my husband had seen. When we returned to the dealership, the 3 of us took the new Focus for a test drive. We liked it and then proceded to make the deal and start signing all the papers. We have purchased 3 new vehicles within the past 2 years. The time we spend with John Macinnas was the most pleasant experience of all of them. We would highly recommend John to any friend looking to purchase a new car and I'm sure we, too, if and when we are in the market again, will contact John. More

I was very impressed with this dealership. I really wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent wanted to buy their new f-150. But this was when Toyota was having its difficulties. I got a Tundra for the same price as the new F-150 and 0 percent financing. I couldn't argue with the numbers. I still miss my F-150 and like it better than the Tundra. They just couldn't compete on price. ((hugs)) More