Ford Country

Just the facts It seems that the actions of a few are raising the standards of the many when it comes to the car purchasing experience. Peruse the internet for just It seems that the actions of a few are raising the standards of the many when it comes to the car purchasing experience. Peruse the internet for just a few minutes on the subject of Car buying and horror story after horror story unfolds. This was NOT however how my family experienced Ford Country at the Valley Auto Mall in Henderson. Between my wife and I, we had visited 8 (Eight) different dealerships, made in excess of 10 phone calls to unique lenders and dealerships (our credit is challenged) and almost given up on purchasing a second car. Then we called Eric Grant at Ford Country and later in the day visited the dealership. Eric was fantastic! Really fantastic actually (and just to reiterate... I'm talking about a car salesman here) Eric got us into EXACTLY the car we wanted, got the price to EXACTLY where we needed to be and here is the real kicker... two months later... I'm still smiling! There is no doubt in my mind that I will go back to Eric at Ford Country for every car purchase I make in the future (Or as long as I live in Las Vegas)! Being treated with respect and understanding should be a minimum when purchasing high dollar items, but you would be surprised how seldom that happens... At Ford Country however! I never felt pressured, my five year old daughters were made very comfortable with snacks and cartoons on TV, while my wife and I had all our questions answered honestly and with no sugar coating. In summary, I'm very happy with my new car, very happy with the service that I received from Ford Country and would not hesitate in recommending them to anyone seriously looking to buy a car. -- More

I absolutely love my Taurus! I went to Ford Country just to look since my car was 10 yrs old I knew a new car was on the horizon. Jose Torres provided easy, relaxed information re I went to Ford Country just to look since my car was 10 yrs old I knew a new car was on the horizon. Jose Torres provided easy, relaxed information regarding a Taurus I thought I might like. He never made me feel uneasy or pressured to buy a car. Turns out I would buy another one if I had to...and go back to Jose. More

Best customer service in town!! It's our first Ford Truck - What took us so long?? Never has the truck-buying experience been so pain free! We will definitely buy another vehicle her It's our first Ford Truck - What took us so long?? Never has the truck-buying experience been so pain free! We will definitely buy another vehicle here. Mark Bomba and Kelly Henderson are awesome! More

Amazing experience I came in to purchase a new vehicle and was lucky enough to be greeted by Ray Cormier. From start to finish my experience buying my car was flawless. I came in to purchase a new vehicle and was lucky enough to be greeted by Ray Cormier. From start to finish my experience buying my car was flawless. I never felt pressured to buy and was able to take my time to find just the right car. I ended up buying a new 2014 ford escape and could not be happier. I can't imagine buying a car from anyone other than ford at this point. More

Love my new Escape Titanium What a great experience. Sherri made it so easy. I was leaving behind my Cadillac SRX (corner office on wheels) to a smaller and more fuel efficient What a great experience. Sherri made it so easy. I was leaving behind my Cadillac SRX (corner office on wheels) to a smaller and more fuel efficient vehicle for my retirement. The Escape - with all the Titanium whistles and bells - made this an easy transition! Sherri really knew her product and sold me on every detail. More

Pre-Owned car Justin had the car pulled up and ready for us to go! Friendly and knowledgeable. He went out of his way for us even recommending to eat at the cafe(it Justin had the car pulled up and ready for us to go! Friendly and knowledgeable. He went out of his way for us even recommending to eat at the cafe(it was good! My Son said it tasted homemade like I would make). Justin came In and had us already to go. We had to take a picture of him with our vehicle before we left. That was the first time we ever did that at a dealership. Thanks Justin! More

Best Bet Since I moved to Henderson, NV in 2006, I have only dealt with Ford Country. From the first time I went I knew I would be treated like a customer sho Since I moved to Henderson, NV in 2006, I have only dealt with Ford Country. From the first time I went I knew I would be treated like a customer should be treated. I bought my 2008 Ford Focus at Ford Country and completed all of the servicing there. I have never had a problem with anyone or any service. Everything has been completed in a timely manner. More

wonderful experience with this company Tom gave me exactly what I wanted for a great price. I had to let go of my 2010 charger but I would do it again. He was very professional and the sta Tom gave me exactly what I wanted for a great price. I had to let go of my 2010 charger but I would do it again. He was very professional and the staff there was very nice. I would recommend ford country to anyone. More

My First New Car Expereince My purchase experience was one of necessity and practicality. I knew I'd be a challenge given that I had a limited income and this was the first time My purchase experience was one of necessity and practicality. I knew I'd be a challenge given that I had a limited income and this was the first time I was doing it on my own. Kevin worked with me patiently to meet my needs. I would not hesitate to refer his help to anyone with their next Ford vehicle purchase. I love my 2014 Fiesta and hope we are together for a long time. More

Easy, quick, no hassle professional customer service My wonderful salesperson, Silas Walker, from the Findlay Lincoln dealership referred me to Sherri Anderson when I wanted to trade in my Lincoln MKX fo My wonderful salesperson, Silas Walker, from the Findlay Lincoln dealership referred me to Sherri Anderson when I wanted to trade in my Lincoln MKX for an Explorer. I wanted a slightly larger vehicle with better gas mileage. So, two years later when my husband wanted to get rid of his Durango and get an F150, we went to see Sherri again. We both have the eco-boost engines and we have not had any problems. Sherri has excellent customer service. She follows up after the sale to see if everything is ok and if we have any questions. I had one problem in the beginning with my navigation when I was travelling. I was in New Mexico and Sherri found a dealership for me while we were still on the phone. People, if you have a complaint with the service department, go back to the salesperson. They will get you through the process of what needs to be done. They want the repeat business and that is part of the customer service experience that I found with Sherri and why we went back to her. More