Ford Country

Experience is better than words Purchasing a vehicle was easy at Ford. The selection was comprehensive and the financing was great. Thank you, I'll be back in a few years! Purchasing a vehicle was easy at Ford. The selection was comprehensive and the financing was great. Thank you, I'll be back in a few years! More

AMAZING !!! :-) From the time I walked into the dealership till I drove Off. The Staff there was Top Notch. I Have purchased Two Vehicles at ford country and every ti From the time I walked into the dealership till I drove Off. The Staff there was Top Notch. I Have purchased Two Vehicles at ford country and every time has been Easy and smooth. They even bought me Lunch. Michael Callas was amazing and he made me feel like family. I can not say enough about this great man. The staff is always friendly and Fast, Taking great care of me. I will continue to Refer friends and family to Ford Country and Michael Callas. And I will Continue to Drive ford and Go to Ford Country For all my service and sales needs. Thank You again Ford Country. More

FIRST "SERVICE" EXPERIENCE Monday, January 5, 2015 was my first "service" trip to Ford Country after the purchase of my new 2015 Ford Explorer a few weeks ago. I was told I shou Monday, January 5, 2015 was my first "service" trip to Ford Country after the purchase of my new 2015 Ford Explorer a few weeks ago. I was told I should expect to be waiting at the dealership for about 5 hours (or use the shuttle for a ride home) due to having the windows tinted plus the installation of rear "back-up sensors." My appointment was for 8:00 a.m. Upon arrival at 7:45 a.m. I walked into a completely empty front lobby, not a soul to be found. I walked into the back of the dealership to the Service Dept, where I asked an employee where was I supposed to go to have my car worked on, who was I supposed to see, etc. He pointed to the front and told me to wind around the corridors until I found Brian Minor's office. After wandering around searching, I finally found his office. Mr. Minor told me my windows could be tinted this morning but "all 3 of my guys called in sick this morning so nobody is here to install your rear back-up sensors. You'll have to make another appt. and come in again to have this work done." I was understanding and polite about the inconvenience, however I wasn't happy I cleared my work schedule for 6 hours in order to have all the work done this morning. So now I'd be waiting about 2 hours instead of 5 hours. (I rescheduled all my morning clients, thinking I'd need 5 hours). I asked Mr. Minor to sign for my breakfast in the diner, he readily agreed to appease me for my inconvenience. I rescheduled my rear back-up sensors to be installed the next morning, again at 8:00 a.m. Upon arrival the second morning, I found Mr. Minor in his office, he took my car key and told me it "would be a couple hours." I sat in the front lobby reading until a few hours later... a technician tapped me on the shoulder, held my car key out in front of me, said "here 'ya go" abruptly turning and walking away. I walked into the back Service Dept, asked an employee if he would kindly put my car key back on the ring, I tried for 10 minutes & couldn't get it back on my key ring. I asked him if he knew anything about back-up sensors...that I just had them installed on my new car & didn't quite know how they worked or if there was anything I should be told about them. He picked up the phone, called someone to give me a demonstration on my car. He said they should have showed me how the back-up sensors worked, at least come over and asked if I was satisfied after the work was completed. Nobody did any of that. Soon a tech came over to me, walked me out to my car, showed me where the microphone was installed, showed me where the VOLUME button was located, in case I cared to adjust it at any time. He explained how the beeping changes to a solid beep once I get too close to an object. He handed me my keys and I drove off. I would have appreciated maybe a crack of a smile once or some friendly behavior but no such luck. This isn't a very good start since it's my FIRST experience servicing my new vehicle. I imagine I'll have to come to Ford Country several more times to service my vehicle over the next few years. Hopefully the future visits will improve...maybe meet a few employees that are friendlier, maybe see a few smiles? We wrote a wonderful review about our salesman and our experience when we first purchased our Ford Explorer a few weeks ago. Was hoping our total experience dealing with Ford Country would be as great as our initial experience. If yesterday & today are an example of how my future service visits are going to be, I'll be sadly disappointed. More

HASSLE FREE EXPERIENCE!!! We set out shopping at The Henderson Valley Auto Mall with the intention of purchasing a mid-sized SUV. The dealership wasn't important to us, the rig We set out shopping at The Henderson Valley Auto Mall with the intention of purchasing a mid-sized SUV. The dealership wasn't important to us, the right SUV was our primary goal. After visiting several different auto dealerships, we walked into Ford Country and were met at the entrance of the in-house diner by a salesman named Raul Valles and a dealership manager. They were so genuine & welcoming, smiling as they asked us if we cared to sit down and have lunch there, courtesy of the manager. We chatted for a few minutes and decided the no-pressure salesman was a good personality fit for us so we decided to allow him to show us around the Ford Country car lot. We explained exactly what type of SUV we were looking for, what our requirements were and Mr. Raul Valles took us to the exact models we requested. He suggested we drive the Explorer and explained all the features of the vehicle, the entire time gently making suggestions without the usual hassle one receives from the typical sales pitch. Our experience was pleasurable, easy and took less time than every other purchase we've made in the past. The reason we decided to purchase was because of the polite & nice demeanor of our salesman, the ease of the transaction with the help of a manager who made a super deal for us & the TRUST we felt from our salesman. We believe we were treated with respect by everyone involved. No pressure...just attention to OUR NEEDS. Every single detail concerning how the car ran was explained to us ...our phones were programmed into the system by Mr. Valles, instruction book read in part to us, tons of details pointed out. We left the lot feeling secure about driving the car, knowing how to use it as if we owned it for months. We were served bottles of water, cups of coffee, offered dessert. Virtually anything we wanted, we got. The Finance Manager, Scott Gilmore, was a gem as well. Extremely well spoken, extremely polite. He explained EVERYTHING to us at great length, making sure we understood ALL our options, understanding the contract was a key detail to us. We left his office feeling confident we made the correct decision about out purchase. Mr. Valles was again by our side as we prepared to leave, walking us out to our new vehicle, explaining everything he could think of to make sure we felt at ease & happy with our new Ford Explorer. He has a terrific personality, very nice, smiling the entire time. Very knowledgeable about the vehicles he sells. Never once did we hear "I don't know" when we asked him a zillion questions. This salesman knows his stuff, backwards & forwards! We're used to dealing with Cadillac & Mercedes Dealerships. We like the high-end vehicles & the service we receive from these luxury dealerships. But we'll tell you, we were happy to find that Ford Country out classes these so-called luxury dealerships, by a mile. We were treated like royalty from the time we stepped foot in the door until the time we walked out with keys in hand. We have high expectations that our great experience will continue as we bring our vehicle in for various service appointments, repairs, etc. We look forward to becoming future Ford clients, staying with Ford when it's time to trade in this vehicle, if our run of good luck continues at Ford Country. We couldn't be treated ANY better by any other dealership in town. That's a fact and we're tough customers to please. Thank you, Mr. Valles for your genuine concern for us as customers. You have earned our business in the future because of your knowledge, friendliness, honesty, patience, positive & trustworthy personality. Terrific experience all-around! Sincerely, ALAN More

First time buyer Its a good experience dealing with Ford. Marvin was able to attend to all our needs and has been very helpful all the way.. Too bad some things are be Its a good experience dealing with Ford. Marvin was able to attend to all our needs and has been very helpful all the way.. Too bad some things are beyond his control. We weren't able to get a free registration, our APR is high, and the vehicle we got was not what we originally planned to get.. It alright since we understand our credit is not fantastic.. I just hope they would give us a better offer next time when weare more stable.. I wanna thank them for listening to customer's needs.. More

Kevin Schwan/ Sales Kevin Schwan was very considerate and patient with us as we haven't purchased a new vehicle in years. He helped us with our tradein and gave us a ver Kevin Schwan was very considerate and patient with us as we haven't purchased a new vehicle in years. He helped us with our tradein and gave us a very fair deal. Followed up in the evening to see if we were happy with our purchase. Couldn't ask for a better transaction. The dealer manager was also attentive to our needs and went beyond our expectations in arranging our financing. Right through the final paperwork with Ed, everyone showed us great kindness. You can't go wrong with Ford Country/ Henderson!!!!!!!!!!!!!!!! More

Looking to purchase a new car My name is Michael Bleifeld and I purchased a 2014 Ford fusion. The whole purpose of me going to Ford country where is Kevin Vanetta. I followed him f My name is Michael Bleifeld and I purchased a 2014 Ford fusion. The whole purpose of me going to Ford country where is Kevin Vanetta. I followed him from Findlay Honda where he sold me a CRV in the past several years ago. I found out he was working at Ford country which I wasn't interested in purchasing a ford I looked at the Ford's and I I spoke to Kevin he made me feel very comfortable about purchasing a Ford and he made me a fantastic deal he went over there the calls of duty above and up and over the calls of duty to make me a deal and I am very satisfied with my purchase. I would recommend all my friends and relatives to come purchase a car at Ford country More

Hassle Free in less than 2 hours Dan Jones had my deal ready for me before I even stepped foot in the dealership! No hassle! Best car buying experience ever!! This is the first time Dan Jones had my deal ready for me before I even stepped foot in the dealership! No hassle! Best car buying experience ever!! This is the first time I was able to complete my sale in under 2 hours! Thank You!! More

Very happy with my new car! I am very happy with my recent experience at Ford Country! I made the switch, from a used car, to a lease on a new one. The variety of vehicle designs I am very happy with my recent experience at Ford Country! I made the switch, from a used car, to a lease on a new one. The variety of vehicle designs offered by Ford allowed me to find the perfect one for my family and I. The leasing plan that was offered to me actually reduced my monthly payments by about $75, except now I drive a brand new car that will have a full warranty for the full lease term! I no longer am worried about the hassle of resale/trade-in value of a used vehicle when I want to upgrade to an even newer vehicle in two years. The staff was patient and clear when explaining my options (buying or leasing), and in helping me find the vehicle that was just right for me. More

Without a doubt, Ford country is the best dealership !!! I believe that TRUST is extremely important, and my trust is what Ford Country has! The staff that's at Ford country are second to none! Jose Torres I believe that TRUST is extremely important, and my trust is what Ford Country has! The staff that's at Ford country are second to none! Jose Torres and Raul Valles are helpful, understanding and very professional, both Jose and Raul go above and beyond to really make a customer feel welcomed and valued. I now understand why Ford Country is so successful and #1 in Las Vegas, it's because the staff like Jose and Raul that make buying a car a great experience. I am definitely recommending Ford Country to all my friends and family. Thank you guys for all your help and hospitality, you guys made me and my family feel at home. I am definitely come back to Ford Country for all my future vehicle purchases. The Campos Family More