Folsom Lake Toyota

Really great full service John key he is good customer service friendly approach everything is grateful service friendly approach everything is grateful More

The were clear about what needed to be done and they were friendly and accommodating. friendly and accommodating. More

Gibril was an absolute pleasure to work with. He explained everything to me in great detail to include drawing an illustration on a sticky note to ensure I understood fully regarding the work tha He explained everything to me in great detail to include drawing an illustration on a sticky note to ensure I understood fully regarding the work that was done on my truck. He also advised me on things to do as preventative maintenance such as changing out my water pump and spark plugs since the engine was torn down. He remains a great asset to the Toyota family and your service advisory team. He is the sole purpose I continue to come to the Folsom Lake location. Thanks for all you do to keep me informed about my automotive needs, which allows me to continue to drive with the assurance that my vehicle will perform at peak performance without failure. You rock! More

Excellent communication, customer service and vehicle services. Service team was solution oriented and solved issues quickly at a reasonable cost. services. Service team was solution oriented and solved issues quickly at a reasonable cost. More

Toyota Folsom, Lucas, in the service department, is the utmost personable, patient, follows through, and the best troubleshooter, that he corrected my problem with my parking sensors. Lucas, is a tremendo utmost personable, patient, follows through, and the best troubleshooter, that he corrected my problem with my parking sensors. Lucas, is a tremendous positive asset to the team at Folsom Toyota, always, with a smile, representing the company with stellar pride and commitment to customers! More

Professional Knowledgeable Kind Pleasant Favorable to customers Courteous Helpful Admirable Considerate Pleasurable Excellent Outstanding Superb to customers Courteous Helpful Admirable Considerate Pleasurable Excellent Outstanding Superb More

After Covid stopped muffins - need to provide again Checkin system not up to past standards again Checkin system not up to past standards More

I paid for a service package and you did not even change the oil. This is a ridiculous scam. And recommended $2500 worth of services. Such a racket! the oil. This is a ridiculous scam. And recommended $2500 worth of services. Such a racket! More

They did well finding the car my wife and I wanted. When it was time to pay I felt that the financial person was too pushy trying to sell the add ons. Almost a week after the purchase the financial m When it was time to pay I felt that the financial person was too pushy trying to sell the add ons. Almost a week after the purchase the financial manager called and told me I owed another $500. I thought I was dealing with professionals but obviously not. More

Not enough effort was made to get parts for my car in a timely manner. I also scheduled an appointment for the repair but had to wait 45 minutes to get "checked in". timely manner. I also scheduled an appointment for the repair but had to wait 45 minutes to get "checked in". More