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Folsom Lake Toyota

Folsom, CA

4.5
1,293 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,293 reviews

November 22, 2024

Daniel was great to work with and helped us get the vehicle we need at a great price and with minimal hassle. More

by Paladine3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Kumar
Nov 25, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Good service from the service advisor. Courtesy and knowledge of my visit was very good handle. More

by luimo1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 23, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 21, 2024

Seem less experience from day one of purchase through yesterdays first maintenance. A nice contrast to the old days of buying a new car. Twenty two years ago, I swore I’d never by another new car. I’m More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Nov 23, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 20, 2024

Folsom lake Toyota collision center just finished repairing my truck and they did a fantastic job restoring my nearly salvaged truck. I would like to thank Richard Ducy at the collision center for ta More

by Eric Bahramiaref
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ducy at the collision center , Rick Brown, Austin Self
Nov 22, 2024 -

Folsom Lake Toyota responded

Hello Eric, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2024

Jesus Zamora was extremely helpful and polite. He made my car buying experience well worth my time. More

by dave.decker1962
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesus Zamora
Nov 22, 2024 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with Jesus! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

I can count on them to make sure my vehicle is maintained properly and repaired are don’t correct. More

by Sen2ments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Avalos
Nov 21, 2024 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 19, 2024

Great reaction to acompish unscheduled installation of equipment on my truck that makes entry/exit easier. More

by R W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Nov 21, 2024 -

Folsom Lake Toyota responded

Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2024

I appreciate the transparency on the action required recommendation. The service representative is very knowledgeable and to the point on the service requirement. More

by Gerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tran - 5 star
Nov 21, 2024 -

Folsom Lake Toyota responded

Hello Gerry, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2024

Aggressive communication tactics from service center manager. Violation of personal boundaries in person when client was sitting in a calm position. Threatening financial consequences from manager. More

by Doug Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of name. He stated he was the service manager that day. Talk, Caucasian male.
Nov 21, 2024 -

Folsom Lake Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Rich Russo Service and Parts Director rrusso@Group1Auto.com

November 19, 2024

Took my car to get a couple of issues fixed. They fixed the other problem I was having, but the second problem, was the volume from the speakers would not go up or down and also the display was More

by Shohliaym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tran Ellison
Nov 21, 2024 -

Folsom Lake Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to this poor service experience. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Rich Russo Service and Parts Director rrusso@Group1Auto.com

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