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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,453 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,453 reviews

December 10, 2023

Terrible service. I took my 2023 Toyota Prius Prime to get my first 5,000 mile service to Folsom Lake Toyota. The service tech didn't reset the service required. Seco More

by rpratab
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Danny Cross
Report | Print
Dec 12, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback about the negative service visit experience and the lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeffrey Bear, General Manager jbear@folsomlaketoyota.com

December 10, 2023

Very personable & informative. Felt very comfortable. I made the right decision on a great vehicle, having no remorse that I didn’t travel to their competitor. Wonderful job, & im More

by Lilliansdaughter
Recommend Dealer
Yes
Employees Worked With
Kerry
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Dec 13, 2023 -

Folsom Lake Toyota responded

It's wonderful to hear that Kerry and John provided you with a personable and informative experience! Feeling comfortable and assured in your decision is such an important aspect when purchasing a vehicle. Their efforts seem to have made a positive impact on your decision-making process. Congratulations on your new vehicle!

December 09, 2023

Folsom Lake Toyota has always given me exceptional customer Service. I purchased my vehicle there and even though I do not leave in the area, I do not mind driving 30 miles to do my vehicle’s service More

by angelescroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Dec 13, 2023 -

Folsom Lake Toyota responded

It's fantastic to hear about your positive experience with Folsom Lake Toyota! Trust and exceptional service are crucial when it comes to vehicle maintenance and purchasing. It's great that we've earned your trust to the extent that you're willing to drive the extra miles for our service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Folsom Lake Toyota has always been very responsive to my vehicle maintenance needs. I appreciate their professionalism. More

by Carlos_aguila57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Torres
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Dec 12, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Great service, friendly people and comfortable service area. Very good communication by text for updates. More

by Billgeorge92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Dec 08, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Brandon was very efficient and fast. Had us in and out within a hour . I only wished they would wash my car too! More

by michellecarrasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brannon
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Dec 12, 2023 -

Folsom Lake Toyota responded

It's great to hear that Brandon provided efficient and fast service, getting you in and out within an hour! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

Friendly, professional, and easy to work with. My appointment was right away and my vehicle was finished on time. Brandon Pohlman was a pleasure to work with and I will continue coming coming to More

by Apfire02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pohlman
Report | Print
Dec 06, 2023 -

Folsom Lake Toyota responded

It's great to hear about your positive experience at Folsom Lake Toyota! Getting a prompt appointment, timely service, and having a friendly and professional advisor like Brandon certainly adds to the overall satisfaction. Building that kind of rapport can make a big difference in choosing where to bring your vehicle for service in the future. Thank you for your business!

December 01, 2023

35-minute routine service took 90 minutes because the service advisor disappeared so no one finished paperwork. I like Folsom Toyota amd this was the first bad experience but it shouldn’t have happened. More

by lpmcwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave
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Dec 06, 2023 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 24, 2023

Trustworthy sales and service staff. Quick and honest no worry service. Toyota vehicles are the best. More

by jdutra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan Ploegar
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Dec 01, 2023 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an honest experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 22, 2023

I had a good experience buying a car at this dealership. Staff were friendly and efficient. More

by Nick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fabiani, Trent Wall
Report | Print
Dec 01, 2023 -

Folsom Lake Toyota responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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