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Folsom Lake Toyota

Folsom, CA

4.6
1,452 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,452 reviews

February 06, 2024

Folsom Lake Toyota has the best customer service I’ve ever experienced. Paul was extremely helpful and courteous. Thank you for loaner during the work time More

by Mackluke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Feb 09, 2024 -

Folsom Lake Toyota responded

Thank you for choosing Folsom Lake Toyota! We are delighted to hear that Paul provided excellent service, and the loaner during the work time added to your positive experience. Safe driving, and we look forward to assisting you in the future!

January 31, 2024

I’m from Reno. This was the very best car buying experience I’ve ever had (and I’ve had few). My sales associate ‘Ben Sullivan’ couldn’t have made it easier and mor More

by Hann53
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Sullivan
Feb 02, 2024 -

Folsom Lake Toyota responded

Thank you for choosing us for your car-buying experience! We're delighted to hear that Ben provided you with the very best experience, making it both easy and pleasurable. Your satisfaction is our priority, and we appreciate your positive feedback. Happy driving!

January 29, 2024

Fast! Great Service! Competitive Rates! I Took my 2012 Toyota sienna in for an oil change. I was notified that the CV boots were leaking grease and the tw More

by scottwag78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Pohlman
Feb 01, 2024 -

Folsom Lake Toyota responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received fast and great service at Folsom Lake Toyota. It's fantastic that we were able to price match and complete the necessary service on the same day. Safe travels in your 2012 Toyota Sienna!

January 29, 2024

World class dealership, have been going there for last 25 years and will continue going More

by baljeetb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 31, 2024 -

Folsom Lake Toyota responded

It's wonderful to hear that you've been a loyal customer for the past 25 years and have had a positive experience with our dealership. We appreciate your trust and look forward to continuing to serve you. Thank you for choosing us!

January 25, 2024

I arrived early for appointment and was served right away. Danny, my advisor, was very helpful and nice. The plug for the oil pan needed to be replaced. Danny obtained the part and it was replaced More

by Jandlblaz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 30, 2024 -

Folsom Lake Toyota responded

We're delighted to hear about your positive experience with our service! It's great that you were served right away, and Danny, your advisor, was helpful and nice. We're glad the necessary repair was completed promptly. Thank you for choosing us and for your continued trust in our service. We appreciate your feedback!

January 24, 2024

Great communication from the dealership throughout the entire process. The vehicle was backordered and didn't arrive until 5 months later. But, I never felt that I was forgotten. Response time usually wit More

by wakko80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Helwick
Jan 30, 2024 -

Folsom Lake Toyota responded

We're pleased to hear about your positive experience with our dealership and appreciate your feedback on their great communication. Understandably, waiting for a backordered vehicle can be challenging, but we're glad that we maintained consistent communication with you throughout the process. It's great that there was no haggling, up-selling, or pressure, and that you felt they had your best interests in mind. Congratulations on your new vehicle, and we look forward to serving you in the future!

January 22, 2024

They are always so nice. Car is taken care of promptly and handled with care. More

by jepps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Jan 23, 2024 -

Folsom Lake Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 20, 2024

Provided timely, accurate, efficient and attentive service. I definitely recommend to everyone as it’s worth it. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jan 23, 2024 -

Folsom Lake Toyota responded

Thank you for the kind words Juan! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

Very good service department: easy to schedule appointments online, friendly and efficient service , fair pricing More

by jdstroud9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Jan 19, 2024 -

Folsom Lake Toyota responded

It's great to hear that you've had a very good experience with our service department. The ease of scheduling appointments online, friendly and efficient service, and fair pricing all contribute to a positive customer experience. Safe travels and continued satisfaction with the service for your vehicle!

January 16, 2024

I'm so grateful find right place have a service ! Thank you so much see u again. More

by Lisa94536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh
Jan 17, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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