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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,452 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,452 reviews

March 05, 2024

Dealerships are only as good as their service reps and employees. This is why Rick Brown makes Folsom Toyota worthy of 5 stars. More

by Justanotherdissatisfiedcustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Mar 08, 2024 -

Folsom Lake Toyota responded

We truly appreciate your positive feedback! It's great to hear that Rick's service made your experience at Folsom Toyota exceptional. Our team is dedicated to providing top-notch service, and we're delighted to know we've met your expectations. We value your business and look forward to serving you again in the future!

March 02, 2024

AnH, was great Service advisor. Give me an estimate on the side mirror also great job. More

by bakersafety
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen
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Mar 13, 2024 -

Folsom Lake Toyota responded

We're glad to hear that AnH was a great service advisor and provided you with an estimate for the side mirror. Your positive feedback is much appreciated, and we'll make sure to pass along your commendation to AnH. Thank you for choosing us, and we look forward to providing you with excellent service in the future. Safe and happy driving!

March 01, 2024

Clean dealership, with comfortable waiting area lounge, equipped with an expresso machine They had a oil change special, so the wait was 1.5 hours. More

by Sarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter P.
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Mar 03, 2024 -

Folsom Lake Toyota responded

We're glad to hear that you found the dealership clean and the waiting area comfortable, especially with amenities like an espresso machine. It's also great that you took advantage of the oil change special, making the wait time more manageable. We appreciate your business and look forward to serving you again in the future!

March 01, 2024

John Keys is an excellent salesman. Will refer him to anyone shopping for a Toyota. More

by delgrandeks
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
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Mar 03, 2024 -

Folsom Lake Toyota responded

Thank you for the fantastic feedback! We're thrilled to hear that John provided you with excellent service, and we appreciate your willingness to refer him to others shopping for a Toyota. We value your recommendation and look forward to serving you and your referrals with the same level of excellence.

March 01, 2024

Friendly staff, no sales pressure tactics. Allowed me to order the vehicle I wanted without any hassle. More

by Vincenzo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fabiani, Trent Wall
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Mar 06, 2024 -

Folsom Lake Toyota responded

It's great to hear that you had a positive experience with our staff and appreciated the absence of sales pressure tactics. Being able to order the exact vehicle you want without hassle is a valuable aspect of customer satisfaction. Enjoy your newly ordered vehicle!

February 29, 2024

This is the place for exceptional service. It’s worth the drive because we are always treated so well More

by Happy customers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullen
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Mar 02, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

Excellent services and they were very courteous. I would recommend to anyone who needs their car serviced . More

by Van
Recommend Dealer
Yes
Employees Worked With
Michael
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Mar 03, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 28, 2024

Both a new car with John Key. Quick follow up and response. Impressive with his care and service. More

by toona2tell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Key
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Mar 02, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that your experience with John purchasing a new car was impressive! Quick follow-up, responsiveness, care, and excellent service are all important aspects of the customer experience. Thank you for choosing us, and we appreciate your kind words! Safe and enjoyable driving in your new car!

February 26, 2024

The customer service started out great, but once the contract was signed everything went downhill. We were promised that the vehicle was getting a bubble bath and fueled up as well as getting us additio More

by LB
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Sullivan
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Mar 23, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 21, 2024

Greeted me quickly. Quoted a time for completion and it was accurate. Easy to make an appointment. Quoted a price and it too was accurate. More

by Vhawkflite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian avalos
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Feb 24, 2024 -

Folsom Lake Toyota responded

We're pleased to hear that you had a positive experience with our service, including being greeted quickly, accurate completion time, ease of making an appointment, and accurate pricing. Providing accurate information and efficient service are top priorities for us. Thank you for choosing us, and we appreciate your positive feedback!

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