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Folsom Lake Toyota

Folsom, CA

4.5
1,179 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,179 reviews

August 11, 2021

Excellent Followup and Service from Assistant Manager Matt. All issues taken care of. 5 Star Service. Initial problems on a brand new Corolla were sorted out. More

by G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
Aug 13, 2021 -

Folsom Lake Toyota responded

Thank you for your kind words for our staff, we appreciate it!

August 02, 2021

Excellent service by Devin Smith and John Key!! They both made us feel that we were the only one's receiving their attention. They took time making sure that we were well taken care of and understood EVERYTH More

by mmaf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Smith, John Key
Aug 05, 2021 -

Folsom Lake Toyota responded

Thank you for your kind words for Devin and John! We thank you for your business and look forward to your next visit!

June 18, 2021

Was quoted $263 for a transmission flush over the phone. When I got there, was informed that it was $387. The excuse was, the website was poor and the phone agent couldn't locate the correct info. No offer More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt, service tech. Nicholas , phone inquiry
Jun 24, 2021 -

Folsom Lake Toyota responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Bear General Manager jbear@folsomlaketoyota.com

June 12, 2021

2nd time buying a new vehicle with John Key and he's probably the best sales person I've ever worked with. Buying process was smooth, easy and quick. John was pretty knowledge with the vehicle and show More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key
Jun 17, 2021 -

Folsom Lake Toyota responded

Thank you, Jim, for your kind words about John! We are thrilled that you had such a great car buying experience here with us! We thank you for your continued business and look forward to your next visit!

May 01, 2021

This is the third vehicle we have gotten from Folsom Lake Toyota. We have dealt with John Key each time. He has made it very easy and comfortable every time. We look forward to doing more business with the d More

by Lin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key, Trent Wall
Jun 17, 2021 -

Folsom Lake Toyota responded

Thank you, Lin, for your kind words about John! We are thrilled that you had such a great experience here with us! We thank you for your continued business and look forward to your next visit!

April 22, 2021

We are very satisfied with this dealership. We are appreciated John Key's excellent customer service. He made the whole process lots easier than we thought. We are highly recommend this dealership. Th More

by kkuang3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key, Trent Wall
Apr 23, 2021 -

Folsom Lake Toyota responded

Thank you for your kind words for John! We thank you for your business and look forward to your next visit!

April 17, 2021

John Key was instrumental in finding the perfect vehicle for our mother-in-law. He initially found a vehicle that met all my specifications, only to have to change the search at the last minute. Without h More

by Vance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key
Apr 19, 2021 -

Folsom Lake Toyota responded

Thank you, Vance, for your kind words for John! We are very happy to hear that he was able to provide you with an excellent car buying experience! We thank you for your business and look forward to your next visit!

March 15, 2021

John Key was amazing. He made buying our new car seamless and was extremely helpful in explaining all the features of our new car. My husband isn't a fan of the car buying experience and he was ext More

by cphilpott12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key, Steve Dowd
Mar 17, 2021 -

Folsom Lake Toyota responded

Thank you for your kind words for John! We are thrilled that he provided you with an amazing and seamless car buying experience. Congratulations on your new car!

March 01, 2021

John was very helpful, pleasant and responded very quickly to my questions! He made the purchase of my new Toyota a very good experience. I intend on relying on him for any future purchases! More

by Debra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 01, 2021 -

Folsom Lake Toyota responded

Thank you Debra for your kind words for John! We thank you for your business and look forward to your next visit!

February 23, 2021

John was the most knowledgeable and friendly salesman I’ve met in 50 years! He made our purchase so easy and stress free! A+++ thanks!! More

by Lriley333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Key, Trent Wall
Feb 24, 2021 -

Folsom Lake Toyota responded

Thank you for your kind words for John! We are thrilled that he provided you with a knowledgeable and friendly car buying experience. Congratulations on your new car!

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