Folsom Lake Toyota

Very happy with Chris Avalos. He listen to my questions and seemed very knowledgeable in his responses to my questions. I appreciated his recommendations and suggestions. I will d He listen to my questions and seemed very knowledgeable in his responses to my questions. I appreciated his recommendations and suggestions. I will definitely request his during my next service appointment. I was disappointed in wait time to check in. My appointment was at 7am. I don’t think I had a representative checking me in until maybe 7:45am. I don’t recall ever having to wait that long to check in. Hopefully was a fluke. More

I have 21/2-year-old Prius. I have had it serviced at Folsom Lake Toyota since purchase. All contact until today was positive. My initial service representative left so I do I have had it serviced at Folsom Lake Toyota since purchase. All contact until today was positive. My initial service representative left so I do not have someone I see each time. My last service was December, but we have only driven 2,300 miles since. The you need a service pops up on the screen about the time I get an email saying come in for a complimentary service. Surprised to get it as I thought the complimentary services were through. A few weeks later I get another email saying I have a complimentary service, so I think why not? I made my appointment for Saturday July 6th. I arrive on time and wait in line almost out of the dealership lot. A tech comes by and tells me and others that they are overbooked, and it will be a long wait. I decide to leave. Arranging for a service is always minimally inconvenient but problems happen. I make a new appointment for July 11th. I am assigned a representative named Anh Vo. He is not available when I arrive but comes in about 5 mins. We go to the office, and he writes up my work order for a service. I ask him if he is aware I have a complimentary service. He says I do not have a complimentary service as I have used all my free services. I ask why I got an email telling me I had a complimentary service. He replies it sent automatically. I reply what does that have to do with anything. We go back forth as I look for apology for a bogus offer and he suggests why didn’t I read the offer. (I did). He essentially implies I am stupid for believing the offer for a free service. At this point I am irate. If this is being sent to others who do qualify which is what I understand from his causal remark it is called “bait and switch.” It is illegal. I became angry swore and left stating they have lost a customer. Upon my swearing and declaration Vo stated they do want customers like me. Had I not gotten the offer for the free service I would have had a normal service which I would have paid for. No problem. I do like businesses to represent something and not deliver especially when the representative claims it is my fault for believing them. More

Great experience with sales and finance. Would highly recommended to anyone looking for a new or used vehicle. Jerry was awesome. Would highly recommended to anyone looking for a new or used vehicle. Jerry was awesome. More

Just like always, Rick Brown is a credit to your manufacturer and dealership. Very trustworthy, efficient and timely. manufacturer and dealership. Very trustworthy, efficient and timely. More

Great customer service! My service advisor “Ohn” (spelling?) was knowledgeable and helpful. Thank you very much! My service advisor “Ohn” (spelling?) was knowledgeable and helpful. Thank you very much! More

Good service, great customer service and friendly staff. I missed my old advisor, but new advisor took care of me I missed my old advisor, but new advisor took care of me More

I waited at dealership for front brake replacement. Services were completed at least an hour before service rep checked me out. I think I would have still been waiting if i didn’t go check on the vehic Services were completed at least an hour before service rep checked me out. I think I would have still been waiting if i didn’t go check on the vehicle. 4 1/2 hour wait for brake job ( appointment was at 0815) More

My service advisor Peter is exceptional at ensuring I get the service I need to keep my vehicle serviced with clear communication and expectations the service I need to keep my vehicle serviced with clear communication and expectations More

Great service. Friendly people and very accommodating. I have been going to this dealership for over 25 years! Friendly people and very accommodating. I have been going to this dealership for over 25 years! More

Great service, great customer service, easy to work with and super clean, pleasant surroundings. Highly recommend. and super clean, pleasant surroundings. Highly recommend. More