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Folsom Lake Toyota

Folsom, CA

4.5
1,277 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,277 reviews

November 23, 2024

Courteous, professional people always make service visits to this Toyota location something to enjoy every time... More

by jcejaiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Nov 25, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 23, 2024

Good service, just takes too long. Three hours for an oil change with an appointment. Should be max 1.5 hours. More

by tmarie_cre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Smith
Nov 25, 2024 -

Folsom Lake Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

My RAV4 had a battery problem last night. I arrived at the Folsom Toyota service department this morning without an appointment. They tested the battery and recommended a new battery was nee More

by tca_armstrong@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan
Nov 25, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 23, 2024

Toyota Finance told me to go there to pay off my leased Highlander when the lease ended. Folsom Lake Toyota refused take the money for the payoff / purchase unless I agreed to let them finance the payoff/ More

by mcmadden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
don't recall the names
Nov 27, 2024 -

Folsom Lake Toyota responded

mcmadden, Thank you for your feedback about this, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tony D Clay General Sales Manager tclay@folsomlaketoyota.com

November 22, 2024

Daniel was great to work with and helped us get the vehicle we need at a great price and with minimal hassle. More

by Paladine3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Kumar
Nov 25, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Good service from the service advisor. Courtesy and knowledge of my visit was very good handle. More

by luimo1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 23, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 21, 2024

Seem less experience from day one of purchase through yesterdays first maintenance. A nice contrast to the old days of buying a new car. Twenty two years ago, I swore I’d never by another new car. I’m More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Nov 23, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

November 20, 2024

Folsom lake Toyota collision center just finished repairing my truck and they did a fantastic job restoring my nearly salvaged truck. I would like to thank Richard Ducy at the collision center for ta More

by Eric Bahramiaref
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Ducy at the collision center , Rick Brown, Austin Self
Nov 22, 2024 -

Folsom Lake Toyota responded

Hello Eric, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2024

Jesus Zamora was extremely helpful and polite. He made my car buying experience well worth my time. More

by dave.decker1962
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesus Zamora
Nov 22, 2024 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with Jesus! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

I can count on them to make sure my vehicle is maintained properly and repaired are don’t correct. More

by Sen2ments
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Avalos
Nov 21, 2024 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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