Folsom Lake Toyota

Knowledgeable service team provides thorough vehicle maintenance and repair options while considering your budget, making us the premier Toyota service dealership in town. maintenance and repair options while considering your budget, making us the premier Toyota service dealership in town. More

I had an appointment for a tire rotation. I showed up 10min early and handed over my vehicle. After waiting 2.5hrs with my 2 year old, I tried to ask one of the receptionists how much long I showed up 10min early and handed over my vehicle. After waiting 2.5hrs with my 2 year old, I tried to ask one of the receptionists how much longer it would take. She said it wasn't ready and said go talk to Aaron (service advisor) and waved me away. I went to find Aaron but he wasn't at his desk so we had to wait longer. When he came back, he said he would go check. He came back and told me that it was on the lift right now. I asked why it was taking so long and he said it just got on the lift and "the heat was wearing the guys down. " I asked what the point of appointments are if they don't start the service until 2+hrs after the appointment time. He said, "Well, you're still ahead of the walk-ins. It'll be fine in 20 minutes." 30 minutes later, the van was ready (more than 3hrs after my appointment time). I understand that it is very hot and the service techs need to rest and hydrate. But management needs to take that into account and schedule fewer appointments when they know it will be hot. Aaron also could have advised me when I checked in that they were running behind and it would probably take 3hrs. Aaron was also condescending upon check-in when I told him we were there for our first Toyota Care service. He said, "you should've already brought it in before 20k miles." We've only owned the car for less than 4k miles, as we bought it used. I tried to call and speak to the manager. I had to leave a message. I called and left another message. He still hasn't called me back 4 days later. There were so many opportunities to provide better customer service and they chose not to. More

Steven is awesome! I felt so taken care of! Huge support and I would go here again! I felt so taken care of! Huge support and I would go here again! More

Great communication- John Key was an absolute pleasure. Really appreciated his time and the great communication with us. Really appreciated his time and the great communication with us. More

Advisor did not keep in touch. Hours went by and had to call to see if car was ready. It had been ready just sitting there. Went to pick it up and the advisor was busy having a per Hours went by and had to call to see if car was ready. It had been ready just sitting there. Went to pick it up and the advisor was busy having a personal conversation and had to wait to pick up until another advisory checked us out More

Friendly people at Folsom Lake Toyota. Helpful, kept us up-to-date, and were very knowledgeable. Helpful, kept us up-to-date, and were very knowledgeable. More

Friendly courteous and knowledgeable staff. Chris Avalon is great to work with Always satisfied Thanks Chris Avalon is great to work with Always satisfied Thanks More

I have been going to this service depth since 2007. Always great service, great service personnel. They are just one of the reasons o buy Toyota. Always great service, great service personnel. They are just one of the reasons o buy Toyota. More

I have gone 3 times to the service department. They are efficient, competitive prices, and their service advisors are easy to work with. Steve and Miguel both excellent. They are efficient, competitive prices, and their service advisors are easy to work with. Steve and Miguel both excellent. More

This service center has an efficient system for accommodating many customers . I appreciate the large, comfortable wait area for customers too. My service advisor ( Brandon Fisher) was very profe accommodating many customers . I appreciate the large, comfortable wait area for customers too. My service advisor ( Brandon Fisher) was very professional and informative. More