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Folsom Lake Toyota

Folsom, CA

4.6
1,450 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,450 reviews

July 19, 2024

Danny and his team beer over backwards to help me this visit and at other times! Danny has my back which gives me a great deal of relief. Thank you! More

by Koney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 21, 2024 -

Folsom Lake Toyota responded

Hello Koney, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 19, 2024

Management and sales are very professional and knowledgeable. I was very impressed by the customer service I received More

by Mo.steele
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Jul 21, 2024 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 18, 2024

Fast, thorough and friendly. My car runs great now. Vacuuming the floor would be nice though. More

by 9erfan77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Schnell
Jul 20, 2024 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

July 18, 2024

Love this dealership. Attention to details and an honest relationship. I always ask for Chris Avalos More

by carolroberts191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Jul 20, 2024 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

Clean, responsive and very helpful with the service provided. They were fast and efficient with the work. More

by Matt Narez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh
Jul 20, 2024 -

Folsom Lake Toyota responded

Hi Matt, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 17, 2024

Ken Sinaki is my go-to dealer every year! Knowledgeable, fair and professional. Thank you Ken! More

by kmcd76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Sinaki
Jul 18, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. If you have any further questions, please give us a call. We're always happy to help!

July 17, 2024

Best dealership service department around. Always a pleasure to go in and chat with Danny More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Jul 18, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 16, 2024

Always pleasant to work with. They are honest and reliable. They only recommend what is needed to keep your auto running at peak performance More

by Esmith922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Jul 17, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 16, 2024

I took my boyfriend’s car in for their 20k oil change and tire rotation and I spent all day here. I had an appointment at 11 am, I showed up at 10:40 and it was busy; I was checked in at 11 and was told that More

by jakeryan9673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tran
Jul 23, 2024 -

Folsom Lake Toyota responded

jakeryan9673, We apologize for the extremely long wait time you experienced during your recent visit for your boyfriend's 20k oil change and tire rotation. We understand your frustration with the unexpected delay and the inconvenience it caused. Your time is valuable, and we strive to provide efficient service. We will investigate the reasons for the extended wait and take steps to prevent this from happening again. We appreciate your patience and apologize for any inconvenience caused by the miscommunication regarding your vehicle's readiness. We value your business and hope you will give us another opportunity to provide you with the exceptional service you deserve. Please contact me at tstockwell@folsomlaketoyota.com to discuss this matter further and thank you for bringing this to our attention. Tim Stockwell General Manager tstockwell@folsomlaketoyota.com

July 16, 2024

Good service. Their lounge is comfortable! Drinks like coffee is excellent! Restroom are clean! Cris Avalos is great! More

by hermes.ochoa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Jul 17, 2024 -

Folsom Lake Toyota responded

Hi, thank you for the high star rating! Thank you again for leaving us this response!

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