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Folsom Lake Toyota

Folsom, CA

4.6
1,450 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,450 reviews

August 16, 2024

The service representatives are always knowledgeable and eager to serve their customers, and the service technicians always do great work. More

by DennisJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allie
Aug 18, 2024 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

August 13, 2024

Office staff and service writers are inefficient and disorganized which causes customers to wait longer. More

by Orford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who
Aug 31, 2024 -

Folsom Lake Toyota responded

Orford, My apologies for the delayed response, but I wanted to thank you for your feedback about our service team and any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Rich Russo Aftersales Director rrusso@Group1Auto.com

August 13, 2024

Excellent service and staff. A clean facility aimed at providing perfection. Quality work and trusted employees. Thank you. More

by kreegerdaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahn and Kelly in the service center, John Key, Gibriel Kargbo, Forest Creasy, Rick Holloway, Rick Brown, Randy Baptista, Pete Kanae, Kyle Danielson, Jay Bridgeman
Aug 16, 2024 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

Great service as always. Arron was very helpful and responsive to all of our needs. More

by ttieso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez
Aug 16, 2024 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

They recommended service I didn't need and they forgot to reset the maintenance service soon button on my car More

by loganrun44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't see name
Aug 19, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback. I apologize for the unnecessary service recommendation and for not resetting the maintenance reminder on your car. I’d like the opportunity to address these issues and improve our service. Please contact me so we can discuss this further. Rich Russo General Manager rrusso@Group1Auto.com

August 10, 2024

There are good people to work in the all services nice job guys I have about 4yrs bring the cars n get parts from this dealership I will recommend this place thanks folsom toyota More

by reysan916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh vo
Aug 11, 2024 -

Folsom Lake Toyota responded

Hi, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2024

Great customer service. Chris was wonderful in keeping in the loop. I do not think that I have had better service. Yes. I will come back on January for a checkup. More

by patbrown10145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista, Jay Bridgeman, Trent Wall
Aug 12, 2024 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

No pressure sales representative made buying a truck easy. Very considerate and helpful. Able to search and find documents required. Presented acceptable numbers and financing to complete purchase. Per More

by twplatz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Aug 11, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

August 09, 2024

In my lifetime I have purchased 8 new vehicles and 4 used. In all of the new purchase experiences, I have seen it all, good and bad. I did not know what to expect when arriving at Folsom Lake Toyota, bu More

by shawn.bateman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald Remeiro, Chris Fabiani
Aug 10, 2024 -

Folsom Lake Toyota responded

Hi, thank you for taking the time to leave a review for us at Folsom Lake Toyota. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 09, 2024

We had a very good experience at Folsom Lake Toyota, The buying process didn’t take too long and I feel like we got a fair price on our purchase. Overall a good experience. More

by rickerdude
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 11, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

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