Folsom Lake Toyota

Aaron Hernandez was an amazing service writer, work was done hours sooner than anticipated… future install of supercharger??? done hours sooner than anticipated… future install of supercharger??? More

Daniel was great. Very nice and not pushy at all. Made me feel very comfortable. Very nice and not pushy at all. Made me feel very comfortable. More

Great service dept! I have a 2005 4Runner I bought in '07 (1st Toyota) which now has 193.5k miles. I have had a lot (but not all) of my work done here over the years & I have a 2005 4Runner I bought in '07 (1st Toyota) which now has 193.5k miles. I have had a lot (but not all) of my work done here over the years & overall prefer to get the factory service performed here.. More

Did not correct the problem. My ac is still not fix. Ac button shows off and ac is still blowing cold. My ac is still not fix. Ac button shows off and ac is still blowing cold. More

Didn’t feel great about my experience buying a truck for the first time from Folsom Lake Ford. Front right bumper was smashed in and dealer license plate was bent was told that it would be repaired and some the first time from Folsom Lake Ford. Front right bumper was smashed in and dealer license plate was bent was told that it would be repaired and somebody would call me early this week. No one has called.. I also need to know who was carrying my loan so that I can report that to my insurance company and I did not get that information either. I thought things had changed with the back and forth back and forth during the negotiation. But it did not. More

Got in fine but waited to long. Car was done and in the parking lot before I found it and then had to wait another 15 minutes until the rep was available Car was done and in the parking lot before I found it and then had to wait another 15 minutes until the rep was available More

Great service, everything I think is good , great service Avisor, thanks to mr. Avalos , and hope keep same great service for many years to come. Avisor, thanks to mr. Avalos , and hope keep same great service for many years to come. More

I didn’t have anything major for my 65K mile service but everyone jumped in like a factory conveyor belt. And even my Service Adviser who wasn’t supposedly available till 4pm availed himself. I got to enjoy everyone jumped in like a factory conveyor belt. And even my Service Adviser who wasn’t supposedly available till 4pm availed himself. I got to enjoy their free coffee and WiFi while I was doing some Auto Insurance work while waiting. I stepped out for awhile and my adviser came looking for me because my Van’s service had been done already. There’s service and there’s service and more, and that’s Toyota Folsom More

John Key was so helpful, and the reason we bought our car from Folsom Lake Toyota! We really appreciated him! from Folsom Lake Toyota! We really appreciated him! More

Review is for the advisors at the service department at the Folsom Lake Toyota location. I had a maintenance appointment today (08/26/24). When I made the appointment I had listed that I would be waiting the Folsom Lake Toyota location. I had a maintenance appointment today (08/26/24). When I made the appointment I had listed that I would be waiting for my vehicle. I also told the advisor I would be waiting for my vehicle in the service department. My advisors forgot he was my advisors and never notified me my vehicle service was completed. Thankfully the janitor asked him as I was the only customer left that her realized he forgot. My vehicle was completed 5:19pm. I was still waiting at the service center at 630pm. Thank you to the janitor who provided better customer service than my advisor. I have had 4 maintenance appointments sofar at this location. Experienced working with 3 advisors. 2 of the 3 have been aweful. Paul is the only advisor I had a positive experience with. Unfortunately Paul was not available during this appointment time. Paul is amazing. With the exception of Paul..this has to be the worst experience I have had with any service advisors. I have had cars serviced at a variety of places in the area and never had any issues. Aweful !! I would rather drive to Maita Toyota in Sacramento or Thompson Toyota in Placerville than come back to Folsom Lake Toyota. More