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Folsom Lake Toyota

Folsom, CA

4.6
1,421 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,421 reviews

March 28, 2025

No haggle purchase, listen to what we required out of the vehicle and did their best to provide. Grateful for them being local, courteous, and listening. More

by Mat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Taylor
Mar 29, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 28, 2025

The service center has an easy online appointment system and it doesn’t take too long to get in. They are upfront with their costs and I haven’t experienced them trying to add on repairs and services- in fa More

by Marcy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael St Pierre
Mar 30, 2025 -

Folsom Lake Toyota responded

Hi Marcy, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

Great service department customer service. The uber service is really helpful when you can’t wait for vehicle More

by ah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas Lapord
Mar 28, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

We have had nothing but good experiences with the service department at Folsom Lake Toyota. Our service advisor has been Brandon Fisher twice now and I just can’t say enough positive things about him. He’s p More

by Gallionl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
Mar 27, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 25, 2025

Sean was Fantastic, very enjoyable to with. He was patient & very relaxed. The process took longer than expected & he stayed with us the whole time. Jon was very efficient & easy to work with a More

by Paul.willis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Methvin
Mar 28, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sean and Jon here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!

March 25, 2025

My service advisor wasn’t communicative at all. I left her a voicemail & a text message to get th status of my vehicle . She never replied, so I went to the service center to follow up (in person). More

by sapphira_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Torres
Mar 28, 2025 -

Folsom Lake Toyota responded

I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Rich Russo Folsom Lake Toyota Service Director (916) 850-8450 rrusso@Group1Auto.com

March 24, 2025

This dealership always treats me right and my new service advisor. Danny Cross is top-notch. More

by giddyupedog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
Mar 27, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 22, 2025

Scheduling routine warranty service was easy and prompt. Upon arrival, service personnel were friendly, welcoming, and efficient. Facility was clean and comfortable while waiting for completion of service. More

by #1Nanny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez
Mar 23, 2025 -

Folsom Lake Toyota responded

Hi, thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit.

March 22, 2025

My service was excellent, and my service advisor was very efficient and quick. Would definitely come back More

by Heatline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris avalos
Mar 23, 2025 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!

March 22, 2025

Outstanding people from start to finish. A very pleasant experience. Well done, yada, yada yada. That's 15 words :) More

by dalestanfield0571
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J km sh k
Mar 23, 2025 -

Folsom Lake Toyota responded

Hi, thank you so much for your positive comments about Folsom Lake Toyota! Please let us know if there is anything else we can do for you; we are more than happy to help!