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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,475 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,475 reviews

May 09, 2025

Seyed, the sales person, was very helpful and personable. The closing guy was rude at times. More

by Conniechiechi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seyed
Report | Print
May 12, 2025 -

Folsom Lake Toyota responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 09, 2025

Everything worked out well during my visit to the dealership. Car performs well at this time More

by Mike Dunne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cross
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May 12, 2025 -

Folsom Lake Toyota responded

Hello Mike, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

May 08, 2025

I had to Wait over 40 minutes after car was completed. Service person was out to lunch More

by Mike Dunne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Smith
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May 09, 2025 -

Folsom Lake Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Austin Cross Folsom Lake Toyota Service Manager (916)850-8491 across@Group1Auto.com

May 08, 2025

Honest and straight to the point. That is what I like about the service here. Thank you Michael. More

by Leon Ngu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
May 10, 2025 -

Folsom Lake Toyota responded

Hello Leon, thank you for your kind review; we are happy to pass along your comments to Michael here at Folsom Lake Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

May 07, 2025

Always exceeds expectations, vehicle delivered in great condition! Service Advisors and Managers communicate throughout the day, and beyond if necessary. My 5th Toyota vehicle, I enjoyed every one of the More

by daa.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
May 09, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 06, 2025

Danny took great care of us. Clear and efficient communicator and very professional. Diagnosed the issue in moments. He communicated with us the entire time. Great experience More

by V30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
May 08, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 05, 2025

The service department at Folsom Lake Toyota is the best! The staff is always Friendly and very knowledgeable. More

by Katie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim McMullan
Report | Print
May 08, 2025 -

Folsom Lake Toyota responded

Hi Katie, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!

May 02, 2025

The oil was replaced, Forgot to reset the replacement interval, I've been here the next day, I've been here for 4 Hours, More

by Sergeyrogulin1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efren Hernande
Report | Print
May 09, 2025 -

Folsom Lake Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Austin Cross Folsom Lake Toyota Service Manager (916) 850-8491 across@folsomlaketoyota.com

May 01, 2025

John was so helpful and knowledgeable. He got the service in and out quickly. I would recommend him to my friends and family More

by Misopoor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John smith
Report | Print
May 03, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 30, 2025

My rating is based on the service writer that I had. Giberal was terrific and very helpful. The rest of the dealership seemed fine. The faculty was well run and had a pleasant environment. More

by brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giberal
Report | Print
May 02, 2025 -

Folsom Lake Toyota responded

Hi Brian, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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