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Folsom Lake Toyota

Folsom, CA

4.6
1,437 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,437 reviews

December 13, 2024

They took a long time to simply change the oil and rotate and balance the tires. More

by salazarleonardo635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gibriel Kargbo
Dec 13, 2024 -

Folsom Lake Toyota responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Thank you, Austin Cross Service Manager across@folsomlaketoyota.com

December 12, 2024

Awesome experience, Chris Fabiani made everything easy with zero pressure. Finance was great as well. More

by Paula Mays
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chis Fabiana, Trent Wall
Dec 13, 2024 -

Folsom Lake Toyota responded

Hi Paula, we are very happy Chris Fabiani could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

December 11, 2024

Always helpful Chris took care of the problem. Good communication on issue and resolution. Good work More

by Lars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Dec 13, 2024 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

December 10, 2024

Fast service, clean environment, good system in handling cars coming in for service. Very important More

by mikeytoad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher, service advisor
Dec 13, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

December 07, 2024

I have gotten to know the folks at Toyota Folsom over the years. Everyone is always so cheerful and helpful. I have nice experiences whenever I am there. More

by Laurabarnes211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalo, Pete Kanae
Dec 12, 2024 -

Folsom Lake Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

December 06, 2024

FLT was very helpful, no pressure for me as I was trying to decide the vehicle to purchase. My questions were answered & I was able to spend time thinking about this big unexpected purchase with NO pressure More

by Sydneywalker44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Tern, Trent Wall
Dec 06, 2024 -

Sydneywalker44 responded

Thank you FLT, our family has bought from you five times with four different family members! We appreciate your help & customer service!

December 06, 2024

Sales staff were efficient and courteous. They answered all our questions. We however had problems with your contract sales person. More

by raiderclif
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken and Vladimir Sosin, Steve Dowd, Trent Wall
Dec 08, 2024 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

December 04, 2024

Chris Avalos is an excellent Assistant Service Manager who has taken care of my RAV4 for years. He and Chief Mechanic Juan (Vasquez?) have identified potential issues before they became problematic; as a More

by jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos, Service Department - FIVE STARS!
Dec 05, 2024 -

Folsom Lake Toyota responded

Hi Jean, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. We are always more than happy to assist you if anything else comes up. Take care!

December 03, 2024

The salesman, Jesus Zamora, was great to work with in buying a new car. He explained everything, was very courteous and very understanding when I had to say goodbye to my beloved Saturn. Five stars! More

by Nancy P
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jesus Zamora Sales Department
Dec 20, 2024 -

Folsom Lake Toyota responded

Hi Nancy, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 03, 2024

The transaction went down really smoothly. Both the sales rep “Jerry” and the finance guy “Mo” were a pleasure to work with. It was a simple financial transaction too - just a deposit via cred More

by karl8704
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Costello; Mo Eshlam
Dec 20, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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