Folsom Lake Toyota

Thanks to Sayed Hosseini for showing and handling the transaction on the vehicle I purchased. Folsom Lake Toyota was selling a van online that I was interested in.Sayeed had the van ready before my arriv transaction on the vehicle I purchased. Folsom Lake Toyota was selling a van online that I was interested in.Sayeed had the van ready before my arrival and took the time to show me the vehicle. His expertise and professionalism motivate me to make the purchase. Thanks again to Sayeed and Folsom Lake Toyota. More

Excellent service! I have Chris Avalos and the service crew to thank for. The waiting area is very comfortable. I have Chris Avalos and the service crew to thank for. The waiting area is very comfortable. More

Had a really terrible experience today- waited 31/2 hours for an oil change and the front staff was rude and dismissive when I checked on the status of the car. When my car was finished nobody told me, and I for an oil change and the front staff was rude and dismissive when I checked on the status of the car. When my car was finished nobody told me, and I had to go to the cashier who went to the front staffs desk (who was the one who was rude and dismissive) and found my keys and paperwork there ready, for who knows how long, and she was nowhere to be found. Then they lost my car after bringing it out, and I waited 15 minutes outside for the car with them telling me it was coming, and finally someone told me it was already out in the lot waiting to be picked up by me for 15 minutes More

I periodically go to Toyota Folsom service on 200 plaza drive, Folsom to change oil and do maintenance. The first time I encountered an unpleasant discovery six months after purchasing a new Toyota Corroll drive, Folsom to change oil and do maintenance. The first time I encountered an unpleasant discovery six months after purchasing a new Toyota Corrolla in 2022, after maintenance, I discovered that they replaced my rubber driver's mat with a torn mat. On another day in 2024, they then broke my hood lock, but then restored it, it took them 10 minutes, during this repair they scratched my car where the door opens. After some time, I came again to change the oil, they pulled the hood lock out and it began to open unclearly. I turned to the manager with gelled hair. To which he offered me to buy a new lock, and the fact that my car was scratched, he said that he would not reimburse me for anything. This manager was impudent and did not even want to somehow sort out these problems, but simply said that I would not do anything. After such unpleasant communication and service, I don’t want to come to this service center and I don’t advise anyone to get service there, as long as this non-customer-oriented manager works there. In my opinion, I didn’t demand money from the manager, I just wanted them to fix what was ruined. More

Everything about our experience was top notch from the first contact through the Costco auto purchase program through the selection process and financing to picking up our nre RAV4. Thanks to Mike, Tony, first contact through the Costco auto purchase program through the selection process and financing to picking up our nre RAV4. Thanks to Mike, Tony, and Alex for making our car buying experience stress free and 100% satisfying! More

Paul, service advisor was great. Friendly, upbeat, arranged for loaner. Came in on day day off to check on my work being done on time. Friendly, upbeat, arranged for loaner. Came in on day day off to check on my work being done on time. More

Great service and work, as always. Paul is dedicated, efficient and customer service focused and directed! Paul is dedicated, efficient and customer service focused and directed! More

Easiest vehicle purchase that I have had. Folsom Lake Toyota gave me a great deal and had me on the road in no time. Folsom Lake Toyota gave me a great deal and had me on the road in no time. More

John Key has been wonderful from start to finish. From our initial contact of going over what type of vehicle with all the options that we wanted and finally picking up out vehicle. Thank you From our initial contact of going over what type of vehicle with all the options that we wanted and finally picking up out vehicle. Thank you More

Car was repaired is working ok now. Only took more time. Gabriel was also very helpful. He is really a very good service associate. Only took more time. Gabriel was also very helpful. He is really a very good service associate. More