Folsom Lake Toyota

Every time I have taken my car into Folsom Lake Toyota, I have received bad service. Everything from things not done (that are listed on my service coupon that should be done and I have paid for) to grease have received bad service. Everything from things not done (that are listed on my service coupon that should be done and I have paid for) to grease left in various places inside and outside of the car and not cleaned up. My car is due for the 30,000 check up and I will be taking it to another dealership, although I will have to drive 30 minutes away. I have talked to the service manager and the customer relations manager and all I get is "Sorry, but we realize there will always be people who do not have a good experience with us". More

Had a Radiator flush on Wed. and was towed on Sta. in Sonora, no one bothered to tell me that you should have a new Termostat and when the radiator people that fixed my car looked at the job done by Fol Sonora, no one bothered to tell me that you should have a new Termostat and when the radiator people that fixed my car looked at the job done by Folsom Lake they said it was flushed... into the motor and ??? Never go there again!!! And I have waited 3 weeks for a call from John... maybe hes hiding! Linn Corey More

Working with this dealership was a fantastic experience!!! I have never met such a wonderful staff. From Sales, to Finance or Service..most professional, competent and quick!!! I would recomm experience!!! I have never met such a wonderful staff. From Sales, to Finance or Service..most professional, competent and quick!!! I would recommend this dealership to anyone....it was unusual for a dealership and makes buying a car fun. (is that possible??!!)<br>Service Hours are great and also parts too.<br>Staff are very helpful and professional. Nothing but good things to say I purchased a new Toyota Avalon which was also a wonderful car. More

I would recommend Folsom Lake Toyota to any perspective buyers because the staff was friendly and efficient. Also when we have taken our car in for servicing they have been wiling to take it with no appoin buyers because the staff was friendly and efficient. Also when we have taken our car in for servicing they have been wiling to take it with no appointment and have it back to us quickly... they also offered us a shuttle home despite the fact that is was quite a distance from the dealership! More