Folsom Lake Toyota

HORRIBLE EXPERIENCE WITH SERVICE I went in on Saturday and I did not any appointment, I was ready to leave the car there. Service attended told me the supervisor will take care the se I went in on Saturday and I did not any appointment, I was ready to leave the car there. Service attended told me the supervisor will take care the service. The supervisor came in and with a BAD attitude as if I went there to steal something. I have purchased Toyota PLATIMUM extended warranty (from Folsom lake Toyota itself), the GUY was saying NONE of the issues are covered by the warranty. He should have at least check what I have as warranty. Later admitted I have the best warranty. Couple of issues were reported by their own technician in previous oil change. It was in my service report as well. He was saying “there was no report like that”. He has to do a diagnose again I have to pay $135 for the diagnose the issue which is already reported by their own technician I was willing to pay the money, however his attitude and arrogance made to take my car from there and get it repaired from another place STAY AWAY FROM THIS DEALER AND SERVICE CENTER More

Not taking ownership for their gross negligence I have a 2006 Toyota Corolla. They have been holding the replacement air bag since February I had a scheduled 7:30 am appt. today. So when I get there I have a 2006 Toyota Corolla. They have been holding the replacement air bag since February I had a scheduled 7:30 am appt. today. So when I get there I am told the air bag is no good and they have to order a replacement. They received notification on Friday but never called me to cancel my Wed. appt. My time is more valuable than money. I am the caregiver for my 88 yr old mother, have bad health myself as well as a sick little dog. Unless you are having recall or warranty work done, based on my experiences, I would have my car repaired by an Independent shop. This is far from being over. They are going to compensate me for my time which I will never get back More

Thanks for redeeming Toyota's Brand After the horrible service and being tossed out on the streets by Elk Grove Toyota, I took my car straight to Folsom Lake Toyota. Rick came out to gre After the horrible service and being tossed out on the streets by Elk Grove Toyota, I took my car straight to Folsom Lake Toyota. Rick came out to greet me and apologized for the mistreatment by at Elk Grove Toyota even when they had no business relations. He went on to assure me that I was well taken care of at under his watch. There was no pressure to do any service that was outside of my budget, which was not required immediately. He completed the recall on warranty in a timely manner and even comp my diagnostic check, so I can return in the future to complete the service recommended. Rick is awesome and we will definitely be returning with all our Toyota cars and making sure all our family and friends does as well. Thank you, Rick!!! More

100,000 Miles / 20 Service Visits We have had our 2013 Prius serviced here since it was new. Rick Brown has assisted us on 90% of our visits, and has been extremely helpful, friendly, We have had our 2013 Prius serviced here since it was new. Rick Brown has assisted us on 90% of our visits, and has been extremely helpful, friendly, and professional. I cannot think of any negative experience here over that time frame, and would recommend this service facility to anyone. The lounge is comfortable, with free coffee and snacks, and there is a quiet room for those 7:00 AM visits. These guys are the best in my book. More

Greedy I handle all service related matters for our Rav. I was out of town so the wife took it in for the free service. Service manager Melinda Lopez took ad I handle all service related matters for our Rav. I was out of town so the wife took it in for the free service. Service manager Melinda Lopez took advantage of her and sold her a 2 year service contract, even though there was only a year left on our lease. I subsequently spoke with her boss Tim Stockman. He said it was my wifes fault for not knowing about the lease length. Said he would refund the service contract price (rightfully so). He didn't though, until I contacted him again sometime later. He said he forgot. I emailed and wrote to the big manager (Baer). He never even acknowledged my contacts. This is the last place I would go for service, and I live in Folsom. More

Recommended repairs that weren't needed I took my truck in for an oil change and was told there was a power steering fluid leak and they recommended to replace the rack and pinion assembly f I took my truck in for an oil change and was told there was a power steering fluid leak and they recommended to replace the rack and pinion assembly for $1700. I got a second opinion and nothing was wrong. Basically Folsom Lake Toyota tried to steal $1700 from me. I took my truck back to them and Tim Stockwell, the Service Manager, took a look at my truck and admitted that their recommendation was "overly aggressive" and that the rack and pinion assembly did not need to be replaced. I left a message with General Manager, Jeff Bear several days ago but did not receive a call back. More

I should sue them They changed the oil on my car (3 years old car) and when I checked the level was WAY more than is supposed to be. And when I went to see a mechan They changed the oil on my car (3 years old car) and when I checked the level was WAY more than is supposed to be. And when I went to see a mechanic he said the the oil wasn't synthetic. So I ran the car for 15.000 miles with a cheap oil and wrong quantity. My friend's car's wheel came out when they were driving the car out from the shop. They forgot to put the nuts on the screws. Funny but not funny. My father's car (under warranty) has a weird sound inside, they asked him to pay $200 just to check it. I can explain what they do in 2 ways: 1. Their technicians are completed untrained and extreme sloppy or 2. They do it on purpose to break your car as soon as possible. Either way, run away from Folsom Toyota. More

bait and switch artist was looking for a 2016 toyota tacoma access cab offroad 4x4 thru costco ken called, said they had what i wanted, nope wrong model again a was looking for a 2016 toyota tacoma access cab offroad 4x4 thru costco ken called, said they had what i wanted, nope wrong model again at the end of the month a email we have what you want on our lot, no the wrong model. ken the internet manager I spoke to never offered the truck I wanted, nothing, other than come on down, say anything to get you in the door classic bait and switch and how may internet sales managers do the have 4 listed here ken sinaki in his first email stated he worked a this dealership 9 years and was the internet sales manager I don't plan to spend my money at a places where lies are told and no real effort is made to put me in the vehicle I want to purchase More

Venza service Venza 35k service was excellent and done correctly and promptly. Finished before time alotted. Showed detailed statement of all of the work that was d Venza 35k service was excellent and done correctly and promptly. Finished before time alotted. Showed detailed statement of all of the work that was done. More