Folsom Lake Toyota

Great service was great internet price fair deal. John key was anwsome show me and my brother the new 86 frs. Recommend john to anyone looking for new car service was great internet price fair deal. John key was anwsome show me and my brother the new 86 frs. Recommend john to anyone looking for new car. More

Waiting over one year for a recall repair issue Toyota buyers & owners be warned! I brought my Toyota 4runner in for a recall repair issue on march 3rd 2016 and was told the part was on order and mi Toyota buyers & owners be warned! I brought my Toyota 4runner in for a recall repair issue on march 3rd 2016 and was told the part was on order and might take a few months to come in. I have called many times over the past 12 months only to be told the same thing, its on order and they will call me when it comes in, over 1year now & no word! The part on order is a faulty part that is a recall issue and a possible hazzard to the driver and any occupants inside. This is my example of why not to buy any Toyota brand or what you can expect when you have trouble "& you will" with your Toyota. There is zero customer loyalty. Toyota & the dealers only goal is to empty as much money from the pockets of hard working middle-class with a total disregard to customer's or public safety. Folsom lake Toyata & there service department should be ashamed of the quality of service to there existing customers and should warn any potential new Toyota customer's of the trouble to come!!! More

Worst dealership experience of my life! Would not recommend! !!!!SAVE YOURSELF!!! DO NOT BUY ANY VEHICLE FROM THIS DEALERSHIP!!! THEY WILL LIE TO YOUR FACE WHILE SHAKING YOUR HAND!!! THEY WILL CUT CORNERS TO !!!!SAVE YOURSELF!!! DO NOT BUY ANY VEHICLE FROM THIS DEALERSHIP!!! THEY WILL LIE TO YOUR FACE WHILE SHAKING YOUR HAND!!! THEY WILL CUT CORNERS TO SAVE A BUCK!!! This dealership experience has been one of the worst events I have ever gone through. I purchased a 2017 Toyota Tundra Platinum on 01/02/17. During the negotiations, I had a due bill made to have a factory Toyota OEM remote engine state put on along with an OEM center console tray and OEM black tundra lettering on the tailgate. The Following Wednesday, the service department called me to have the OEM parts installed. Upon dropping off the truck, they did not have the proper due bills and acted as though they were not going to install the tray and lettering until I had to supply them with the proper documents. I had to get upset with them and argue that the three items were supposed to be completed that day. I finally got them to install the three items after awhile. The service department called me later to tell me that my truck was ready to be picked up. Upon receiving the truck, the center console tray and black lettering were not installed and they had installed an AFTERMARKET remote engine start/alarm system that had a completely different key fob and had wiring running from my rear view mirror to the windshield with a blue blinking light. Who installs an aftermarket alarm system in a brand new $50,000+ truck? The people that I had received the truck from had no idea what happened and when I asked them why they would install an aftermarket part the mechanic said, "I am not sure. Most likely to save some money." I had to drive all the way back to the dealership to get an explanation and a new due bill to remove and reinstall a Toyota OEM remote engine start system. The manager Chad Lewis said they they would give me a detail and fill the truck up with fuel for the inconvenience. The second time bringing the truck in, I had the dealership remove the aftermarket alarm and install the OEM system. Once receiving the truck back, the aftermarket wire with the blue blinking light was still hanging from my windshield. This service department was too lazy or "it costs too much" to remove the whole system. UNBELIEVABLE!! The truck was filthy dirty and running on empty. I had to call Chad Lewis back and have them rush a person over with a gas card in order for him for fulfill their promise from the previous trip. AND!!! My dash was rattling like crazy because they did not put everything back together correctly! I had to call back and reschedule a time to bring the truck back in for a third time. THIRD TIME IN LESS THAN A MONTH WITH A $50,000 TRUCK!!!!! The Third time bring the truck back, the dealership "hopefully" removed the rest of the aftermarket alarm system, or at least what I could visually see and also "attempted" to fix the rattle in my dash after multiple attempts. Unsurprisingly, the service department did not fix the rattle, or only fixed it until I could drive home, but at least they removed the wire and blue light after the second attempt. The Fourth time bringing the truck back to the service department in less than a month of ownership they were still unsuccessful in fully refurbishing their "hack job of an install." My truck still rattles like crazy and makes me not even want to drive the vehicle anymore. I feel as though this New truck has been torn apart so many times that there is no fixing it. I called the dealership and asked for a manager. I ended up speaking with Vanessa Herrera, who said that they would get back to me the following day on how they would help me out. The next day goes by and no call from any of the mangers. I patiently wait until the third day at 4pm. I called and Vanessa Herrera answers the phone and says, "I was just meaning to call you." Typical response from someone who has forgotten to do something. Vanessa then goes on to tell me that she spoke with all of their managers and that "there is nothing else we can do for you." Who tells a customer "There is nothing that we can do" after the dealership is the one who ruined my brand new truck in an attempt to cut corners and "save some money." But wait!!!! Theres more!!!!! After getting off the phone with Vanessa, I drove down to Folsom Lake Toyota and asked to speak to a manger who ended up being Chad Lewis again. I informed him on the entire situation. I asked him if it would be reasonable to ask for a new truck. Chad Lewis responded with saying that it was a reasonable request and referred me back to the salesman who I originally worked with who they beginning to look for the exact vehicle that I bought. I do not wish for anything more than to have a vehicle that is new and undamaged. I am not tying to con this dealership of anything. The gentleman who was looking up the trucks printed out a list of other truck from other dealerships and showed me them. I then spoke again with Chad Lewis, who said that they would get back to me on a new truck. Before I left, I asked Chad Lewis to put it all in writing. He then stated that he would not put it in writing. He said "trust me, we will take care of you." The next day Chad Lewis called and stated that they would not be able to get me a new truck anymore. What man shakes another man's hand and promises him something and then completely lies about it the next day? This is why we have to have lawyers for everything nowadays. This is not how any business should treat a customer after they purchase a new vehicle. After a month of having my vehicle in and out of this facilities shop with little success, I was driving my truck today and my truck shut off on me while I was driving and would not start back up. I believe this is due to the aftermarket alarm system that they installed. I have already spoken to and read up on experts in the auto industry and they have stated that these aftermarket systems do not work well with new vehicles and cause many problems. What would have happened if my vehicle shut off and my steering wheel lock up while I was on the highway or is a large amount of traffic? I honestly could have lost my life!! This dealership need to get their act together regarding this situation or else I will be contacting an attorney and will resolve this in my own ways. More

Outstanding, pleasant, expert, and communicating! After a collision that I expected would have the car totaled, Folsom Lake Toyota managed to save it. I felt from the start that these people knew what After a collision that I expected would have the car totaled, Folsom Lake Toyota managed to save it. I felt from the start that these people knew what to do and could do the job, and they did it. They were great communicators, I had a fun time, much more so than I had originally expected. They made the situation pleasant, even though the cause of my coming to them was a collision that was not at all pleasant. I really appreciated Paul Barwick's friendly and candid approach to solving my problem with my insurance company and their third party intermediary. All the people around his desk, and the receptionists, and everyone I dealt with, were the kind of people that I want to do business with. Thank you to Folsom Lake Toyota for being the good people that you are. See you next time I need maintenance, or anything Toyota (my favorite car company)related. - L. P. T. More

46 car buys (1963 to date) best Dealer Service experience! Over a 5 year period Gib has been very professional in handling any and all issues I've had; he's escalated where needed, to Tim & Jay, and more "ext Over a 5 year period Gib has been very professional in handling any and all issues I've had; he's escalated where needed, to Tim & Jay, and more "extensive" problems were resolved to my satisfaction. He takes the time to thoroughly go thru all issues presented and close out successfully. He provides a great customer service experience. More

parent organization incompetence ruined this dealership? Called the service appointment desk 10/13, which is a "call center" in Huston, TX., to have 2 recalls performed. Was told parts needed to be ordered Called the service appointment desk 10/13, which is a "call center" in Huston, TX., to have 2 recalls performed. Was told parts needed to be ordered 1st. Gave information to have needed parts ordered. Called parts dept. 10/31 to check on parts. No parts had been ordered in my name, BUT parts were there in stock all along. Transferred back to appointment desk. Told AGAIN parts not in stock and need to be ordered. xxx? Went to dealership and talked to Service Manager Jay Bridgeman. Very knowledgeable and pleasant. Confirmed parts WERE THERE. Made appointment for 11/3 9:30am. Arrived for appointment. Service Advisor could not find appointment. Finally Jake wrote my phone number on the notes and recall form I had and said he would call when car ready. He did NOT write up a legal Repair Order. Did not receive a call. Called dealer at 5:30 to check on car. Had to talk to 4 different people for 25 Minutes to find car was ready. Picked up paperwork and key at receptionist/cashier desk and told car was in parking lot. Searched dark parking lot and found car. This is the type of service I'd expect at a really bad domestic dealership. The employees can't help but do a poor job and won't learn how to do it correctly working here. I feel sorry for the employees having to work for such an incompetent organization. I feel sorry for customers who get involved with this dealer, and especially for those customers that think this is normal and acceptable. More

Very considerate and professional Chad Lewis and his team, Mike, really respected my time and requests. Did not feel pressured and they actually listened to what my needs were. Minimal Chad Lewis and his team, Mike, really respected my time and requests. Did not feel pressured and they actually listened to what my needs were. Minimal time waiting. Finance was as smooth as I have seen it anywhere. They were efficient and I appreciated the overall experience. Will continue to buy from this location cause their approach. Made it simple. More

Best experience buying a car The sales crew and desk manager at Folsom Lake Toyota really know how to treat their customers. Definitely the best sales crew out of any dealership m The sales crew and desk manager at Folsom Lake Toyota really know how to treat their customers. Definitely the best sales crew out of any dealership my cousin and I visited while he searched for his new Camry. I would recommend this dealership to all of my friends and family! More

Unprofessional Racist On 8/24/2016 at approximately 6:48pm, I spoke with Chad Lewis the Sales Manager at Folsom Lake Toyota. Over the weekend, my mother in law purchased a On 8/24/2016 at approximately 6:48pm, I spoke with Chad Lewis the Sales Manager at Folsom Lake Toyota. Over the weekend, my mother in law purchased a vehicle through this dealership and I received copies of paperwork signed, since I was the co-signer. Mr. Lewis initially did not have any problems pronouncing our last names until I had questions about the lessee and lessor portions of the lease agreement. It was at this time, Mr. Lewis became agitated and pretended to become confused with our last names and in a mocking and imitating Asian accent (because we are Asian) "I'm just trying to get the 'chong' and 'towel' right". After mocking our last names, Chad proceeded with laughter. Mr. Lewis stated he's worked there for 21 years and if this is truly, that is very sad that a sales manager could act this way AFTER a customer has purchased a $40,000 vehicle. More

Exceptional Customer Service I have been taking my Camry to Folsom Folsom Lake Toyota for service for almost 20 years and have received excellent treatment and service during ever I have been taking my Camry to Folsom Folsom Lake Toyota for service for almost 20 years and have received excellent treatment and service during every visit. They are upfront, honest, respectful and thorough and provide top quality care for my vehicle. My Service Advisor Matt Johnson is truly gifted at art of customer service and satisfaction. I would recommend FLT Service Dept. without hesitation. Thank you all for your exceptional performance and a job well done. You have a record you can be very proud of More