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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.5
1,300 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,300 reviews

October 17, 2024

Danny Cross is the most AMAZING Service Advisor! ! Customer service, communication and service knowledge is exceptional. He is the reason I always choose Folsom Lake Toyota for all my service needs. More

by calendargirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
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Oct 19, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

They are friendly and waiting area was comfortable. I had an appointment and it still took just over two hours. So I’m not sure an appointment helps. More

by lundk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Vo
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Oct 19, 2024 -

Folsom Lake Toyota responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Felt like it was a scam and that the dealership was just selling me service that wasn’t really needed so that I’d consider selling or trading in my car. More

by EJ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel
Report | Print
Oct 25, 2024 -

Folsom Lake Toyota responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at stockwell@folsomlaketoyota.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Tim Stockwell General Manager

October 15, 2024

Very professional, customer oriented, good explanation of work to be done without techie jargon. Gibriel was excellent More

by ChewB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Oct 18, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 15, 2024

Excellent service, attention and results! Hu is great at what he does! Zero complaints! All stars! More

by JDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hu was on top of it all! Excellent work!, Gibriel Kargbo, Rick Holloway, Jay Bridgeman
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Oct 18, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2024

In and out quickly and great work our service advisor was great. Thanks you very much More

by lynnhoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
Report | Print
Oct 18, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

The manager, Rich Russo listens is committed to delivering excellent customer service. I was impressed with the last service provided and will make Folsom Lake Toyota my new service home. More

by kathleenannfraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Palasti
Report | Print
Oct 15, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2024

Great customer service. Service reps are outstanding and it's a finely tuned operation. Waiting room is spacious and comfortable. More

by Dale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
Report | Print
Oct 15, 2024 -

Folsom Lake Toyota responded

Hi Dale, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2024

Folsom lake Toyota is the best! They got me the exact truck I wanted, I'm beyond happy. Thank you!! More

by 65Beckyg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad, Trent Wall
Report | Print
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

October 10, 2024

I must say that I received a great service form John Key! ! He was very patient, helpful, and informative about almost everything! As a new member to the Toyota family, I can assure that John is the best pers More

by Aboli Yadav
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
Report | Print
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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