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Folsom Lake Toyota
Folsom, CA
1,277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,277 reviews
December 22, 2024
I got new tires at this dealership and when I drove the truck home the alignment was off And the truck pulled to the right. I went in the next day to have it fixed. After re-picking up the truck, it still truck home the alignment was off And the truck pulled to the right. I went in the next day to have it fixed. After re-picking up the truck, it still had the same pull to the right. The next day I went in a third time and finally, the issue was resolved. But only after countless hours of my time and gas were wasted going to and from, and waiting at the dealership. It should have been done right the first time More
by junglevault
Employees Worked With
Gibriel Kargbo
December 21, 2024
I had an unexpected servicing requirement for my truck that needed to be performed. If it wasn’t performed, my truck wouldn’t be drivable. I had a lot of excessive bills this month and put me in a difficu that needed to be performed. If it wasn’t performed, my truck wouldn’t be drivable. I had a lot of excessive bills this month and put me in a difficult position financially. Lucas, my service advisor, worked with me to ensure the service cost was as low as possible, but maintaining competent servicing of the truck. I appreciate the help him and his technicians provided me. More
by Sean Waverack
Employees Worked With
Lucas, Service Advisor (last name not noted).
December 20, 2024
Knowledgeable, friendly staff. I felt comfortable asking my questions and appreciated the responses. I would highly recommend this dealership and service dealership. I felt comfortable asking my questions and appreciated the responses. I would highly recommend this dealership and service dealership. More
by Debra
Employees Worked With
John Smith
December 20, 2024
Courteous and knowledgeable. I love working with their service advisors. They take the time to explain what “needs”’to be done and suggestions for the future. In particular Danny I love working with their service advisors. They take the time to explain what “needs”’to be done and suggestions for the future. In particular Danny Cross who is the best service advisor I have had over 12 years and three different dealerships. More
by Mkerrick
Employees Worked With
Danny Cross.
December 19, 2024
Toby Liu is a highly competent sales manager who was extremely helpful above & beyond which is why I’m a 25 year customer of Toyota! Thank you Toby!! extremely helpful above & beyond which is why I’m a 25 year customer of Toyota! Thank you Toby!! More
by sbrauner14
Employees Worked With
Toby Liu outstanding
December 14, 2024
Good dealership. I’ve had great customer service with different advisors in the past 4, almost 5 years. This time, unfortunately, I did not have any particular adviso I’ve had great customer service with different advisors in the past 4, almost 5 years. This time, unfortunately, I did not have any particular advisor that I wanted to work with, so I got assigned to Michael P. (Rocky). Let’s just say that this was the worse appointment I’ve ever experienced at this dealership. I came in happy and left annoyed. I’m not sure if he was having a bad day, or if it’s because I didn’t want to buy/ add anything extra. I saw his business card and he was an assistant manager. I do not remember which department, but it could be the service department. I will continue to come here, but will definitely make sure to let them know that I do not want “Rocky.” More
by maixee_xiong11
Employees Worked With
Michael St Pierr (Rocky)
