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Folsom Lake Toyota
Folsom, CA
1,231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 15, 2024
✨ABSOLUTE TOP NOTCH SERVICE DEPARTMENT! ✨ The service department here at Folsom Lake Toyota is ran by the best management I have ever had the privilege of working with. Austin and Gibriel bo ✨ The service department here at Folsom Lake Toyota is ran by the best management I have ever had the privilege of working with. Austin and Gibriel both understand clearly what true Customer Service with a smile is. They both go above and beyond to not just understand the issues at hand but to remedy them with the quickest and most efficient way possible. On top of the Service center is beautiful and well maintained with multiple waiting rooms and a wide variety of coffee options. If you don't want to wait they will Uber you home. It's a blessing to work with Folsom Lake Toyota Service, and you will be too! More
by Jocelyn Jackson
Employees Worked With
Austin Cross ⭐️⭐️⭐️⭐️⭐️, Gibriel Kargbo
November 13, 2024
Very cooperative and friendly staff, with nice and clean office. The price is a dealership price so you should expect a little bit more expensive than conventional places. In general, I will recommend thi office. The price is a dealership price so you should expect a little bit more expensive than conventional places. In general, I will recommend this place for service. My adviser, Gabriel, was great. Thanks More
by Sam
Employees Worked With
Gibriel Kargbo
November 13, 2024
Easy to schedule appointment. Service gave estimate of time to finish. They finished an hour early and service texted me to let me know. Easy to pick up vehicle and explanation of Service gave estimate of time to finish. They finished an hour early and service texted me to let me know. Easy to pick up vehicle and explanation of what work was performed. More
by rbrillisour
Employees Worked With
Laura Torres
November 08, 2024
Tasso and Mitchel were very helpful in the whole process of leasing a vehicle. They also assisted in my return of a rental car to Enterprise in Folsom. There was a delay in completing the paperwork, but it of leasing a vehicle. They also assisted in my return of a rental car to Enterprise in Folsom. There was a delay in completing the paperwork, but it was due to computer program problems beyond their control. More
by Mokeffer
Employees Worked With
Steve Dowd, Trent Wall
November 08, 2024
Salesman John and finance guy John were great! ! Boss man was an xxxxxxx… i guess that’s his “job””?? Tried to make it personal by saying he was a nice guy… and said “did you come here to leave in ! Boss man was an xxxxxxx… i guess that’s his “job””?? Tried to make it personal by saying he was a nice guy… and said “did you come here to leave in 5 minutes or did you come to buy a car??” Give me a break- how about you show me some respect and thank me for wanting me to do business with you instead of trying to talk down to me… good grief! More
by staciCstark
Employees Worked With
John finance guy- 5 stars!, John Key
November 06, 2024
I made an appointment a week in advance and stated I would be waiting for my vehicle. I arrived on time and went to the lobby to wait. After almost 2 hours I went to inquire about the status of my truck would be waiting for my vehicle. I arrived on time and went to the lobby to wait. After almost 2 hours I went to inquire about the status of my truck. It was at this point that they wanted me to go on a test drive with the mechanic to show them where the rattle was coming from. Nothing had been started at all. How frustrating is that!! What is the point of making an appointment a week in advance? A total waste of my time. More
by steveretherford
Employees Worked With
I didn’t catch the mechanics name. Service rep was Hue.
November 06, 2024
Rick Brown is awesome. I’ll be so sad for me (happy for him) when he really retires. FLT gets me in promptly as scheduled & back on my way in time promised. I’ll be so sad for me (happy for him) when he really retires. FLT gets me in promptly as scheduled & back on my way in time promised. More
by Cl_lyden
Employees Worked With
Rick Brown
