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Folsom Lake Toyota
Folsom, CA
1,323 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 22, 2025
If this review were based solely on my service advisor Steven, I'd give 5 stars. He went above and beyond to ensure my needs were met. Unfortunately, my experience with Toyota service overall has been dis Steven, I'd give 5 stars. He went above and beyond to ensure my needs were met. Unfortunately, my experience with Toyota service overall has been disappointing. I chose Toyota for their reputation for quality and long-lasting vehicles, but my truck's recent repairs have raised concerns. After 170,000 miles without major issues, I faced costly repairs, and now, less than 6,000 miles later, some of the previous work needs to be redone under warranty. However, Toyota only offers a 1-year warranty on repairs, and had it failed after that, I would have paid twice. In addition, the service is more expensive than going to a private mechanic, but I expected high-quality work. Unfortunately, repairs barely lasted 8 months, and during my most recent visit, more costly repairs were needed, along with faulty parts being ordered twice. I understand that repairs are inevitable with a truck of this age, but I expected Toyota's quality to hold up longer, especially given their history of longevity. At this point, I’m questioning whether continuing to use Toyota for service is worth it. My brother's Tacoma, serviced by private mechanics, is running strong at nearly 300,000 miles. With Toyota’s declining quality, I might consider going elsewhere to save money, even if it means sacrificing the warranty. Be cautious before committing to expensive repairs here, as they may not last as long as you expect. More
by jeffd718
Employees Worked With
Steven- (he gets 5 stars)
January 20, 2025
I had a service appointment for 1pm and by 4pm they hadn't even touched the car. The guy said usually if you want work done on it then you should bring it in by 10am. If that's the case, then why do yo hadn't even touched the car. The guy said usually if you want work done on it then you should bring it in by 10am. If that's the case, then why do you offer any appointments after 10am? What a waste of time! More
by Optimus Prime
Employees Worked With
John
January 18, 2025
Throughly satisfied with sales experience and ease of purchase. The lease agreement was completed in record time, with what seemed like minimal paperwork. purchase. The lease agreement was completed in record time, with what seemed like minimal paperwork. More
by Carr9343
Employees Worked With
Daniel Kumar
January 16, 2025
Consistently poor service. Did not mark service book for service despite my request. Never clean car. Always move seat back and never return to prior setting. Always remind me Did not mark service book for service despite my request. Never clean car. Always move seat back and never return to prior setting. Always remind me to come in for service immediately after i have already visited for service. Find items and try to upcharge despite me paying for toyota care. Always bills and needs to be reminded that I have already paid for toyota care. Dealership lost my check when i purchased vehicle. BRAND NEW VEHICLE had a check engine light on WHEN I PURCHASED IT and service dept only cleared the code, rendered NO SERVICES. Light came on again before i drove my new car home and service dept admitted they did NOT attempt repairs, but only cleared code. I had to demand repairs. Honestly this dealership and service department in Folsom is consistently the WORST experience and i regret paying for toyota care and being locked in at this horrible place. More
by someguynameddan
Employees Worked With
hue
January 16, 2025
No one came to check me in for almost ten minutes. The greeter kept using his wakie talkie to try and get someone out. The guy that finally came out to check me in was great, he let me vent and mad The greeter kept using his wakie talkie to try and get someone out. The guy that finally came out to check me in was great, he let me vent and made sure I got serviced fast. More
by Raider57th
Employees Worked With
John Smith
