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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,492 Reviews

1,492 Reviews of Folsom Lake Ford - Service Center

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May 14, 2024

James W. Was the best. He helped find the best deals and made sure I was taken care of. More

by BOONDOCK_PIKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience with James. I appreciate your kind words and I am delighted to hear that James provided exceptional service. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2024

Service and communication working with Haye and his team was top notch and very appreciated. More

by DARIBURBANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye ford
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May 17, 2024 -

Folsom Lake Ford responded

Thank you so much for the kind words! I am thrilled to hear that you had a top-notch experience with Haye and our team at Folsom Lake Ford. I appreciate your business and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2024

Nick was fantastic to work with. He helped me get Ford on board to get the part that we needed expedited and has been very responsive, communicative and professional. Thank you Nick More

by mike@wisechoicelaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words, Mike. I am thrilled to hear about your positive experience with Nick at Folsom Lake Ford. We pride ourselves on providing excellent service, and I am glad that Nick could assist you promptly and professionally. I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2024

Bought car and 9 months later I need a new battery. 500.00 later, and a rental car, I’m a bit surprised. Oil change is one thing but you’d think a new battery would be a standard in a car for sale. W More

by LAURIELOCKHART51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : K. A real asset!
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May 17, 2024 -

Folsom Lake Ford responded

I appreciate your feedback. Please feel free to reach out to me if you have any further concerns. I always strive for high standards in our services and value customer satisfaction. Thank you for choosing Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 14, 2024

My experience with the Folsom Ford dealership this past weekend was outstanding. The service department technician was outstanding. Went in for an oil change and didn’t have to wait more than an hour outst More

by HARRISONTKK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I am thrilled to hear that you had an outstanding experience with the service department at Folsom Lake Ford. Providing efficient and top-notch service is always our priority. I appreciate your recommendation and look forward to assisting you with all your Ford needs in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

K was good at keeping me informed on the progress of all of the repairs and recalls that were performed. More

by ABSHIFLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gatsie
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us at Folsom Lake Ford! I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

Customer service was excellent and I was in and out in less than an hour. More

by omatullo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other Name I can't remember
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review! I'm thrilled to hear that you had a great experience with Folsom Lake Ford and that our team provided excellent customer service. We pride ourselves on efficient service, and I'm glad we could get you in and out quickly. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 13, 2024

All employees were pleasant and professional. My preventive maintenance was handled quickly and items completed were explained. I was there on the afternoon of April 22, 2024 and unfortunately More

by JKENNEDY19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
do not remember names
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May 17, 2024 -

Folsom Lake Ford responded

Thank you for your kind words about your experience at Folsom Lake Ford for preventive maintenance. I'm thrilled to hear that our team was pleasant and professional, and that your service was completed efficiently with clear explanations. I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2024

Our service writer Jim Z did an amazing job of keeping us updated during the repairs. Repairs were completed timely. Very satisfied and highly recommend. More

by NICOLE3LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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May 16, 2024 -

Folsom Lake Ford responded

Thank you for your kind words, Nicole! We are thrilled to hear that Jim provided you with top-notch service and that your repairs were completed to your satisfaction. We appreciate your recommendation and look forward to assisting you again in the future at Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 12, 2024

Service requested was done in a efficient and timely manner. Courteous and will to explain the details. More

by 1GUZMANLISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Zerkovich
Report | Print
May 16, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with Folsom Lake Ford, Lisa! We're delighted to hear that our team provided you with efficient and timely service while being courteous and detailed in their explanations. We appreciate your feedback and look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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