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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,492 Reviews

1,492 Reviews of Folsom Lake Ford - Service Center

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May 23, 2024

Great service overall. Truly amazing service by nick sexton at folsom lake ford service dept More

by NSEXTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick sexton
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May 28, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! We are thrilled to hear about the amazing service you received from Nick at Folsom Lake Ford's service department. We appreciate you taking the time to share your experience. Please come see us again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2024

Courteous and Efficient from appointment to completion of Service visit. Explained the work done and condition of vehicle very well. My compliments More

by SUMANTH.BADIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Folsom Lake Ford responded

Thank you for the kind words. We are thrilled to hear about your positive service experience at Folsom Lake Ford. Our team strives to provide excellent service from start to finish. We appreciate your feedback and look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 23, 2024

Having the recall service done in my driveway saved me so much time & effort! Thanks for a job well done. More

by PB83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2024 -

Folsom Lake Ford responded

Thank you for trusting Folsom Lake Ford with your recall service! We are delighted to hear that our mobile service made things convenient for you. We appreciate your positive feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 22, 2024

Great service and prompt updates. This time I even got a free delivery post service. Only concern is waiting time when dropping off vehicle More

by ASHISHCYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! I'm glad to hear that you appreciated the great service and prompt updates during your visit to Folsom Lake Ford. I value your feedback on the waiting time when dropping off your vehicle. Feel free to reach out if you have any other concerns or need assistance in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 22, 2024

Fast, simple and everyone was friendly. I do all my Ford Flex services here and there have been many. No problems in the four years I've been going. More

by JIMMYTOADFOOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2024 -

Folsom Lake Ford responded

Thank you for your kind words. I am thrilled to hear that you have had a consistently positive experience with us at Folsom Lake Ford over the last four years while servicing your Ford Flex. I appreciate your loyalty and look forward to providing you with the same excellent service in the future. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 22, 2024

I can always count on great service at Folsom lake Ford especially from their service advisor Luis Legarda! More

by AMLEGARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda, Service Department
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May 24, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave such a positive review of your experience at Folsom Lake Ford! I appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 22, 2024

Luis is great. My car was serviced on time. The shuttle driver is also great. They have a really good team. More

by FAETHP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis, shuttle driver
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May 24, 2024 -

Folsom Lake Ford responded

Thank you for your kind words and for taking the time to share your positive experience at Folsom Lake Ford. I appreciate your recognition of our team's dedication to providing timely service and excellent customer care. I look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 21, 2024

They did a good job taking care of service. Making sure the car was ok. More

by JDORANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
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May 24, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! I am pleased to hear that you had a great experience with the service at Folsom Lake Ford. I always strive to ensure your vehicle is well taken care of. I look forward to seeing you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 21, 2024

Easy to schedule. My service manager was very helpful. The intake process for cars when brought in for service seems poorly coordinated and haphazard requiring over 3 More

by JLWMD123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z
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May 24, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I appreciate your kind words about our service manager. I understand your concerns about the intake process. Your feedback is valuable to me, and I strive to improve our operations continuously. Please feel free to reach out to me directly so I can address your specific experience and work towards a better outcome. Thank you for choosing Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 21, 2024

Dealer got the vehicle in and out in a very timely matter. Service advisor was patient and responsive. More

by MARTINFITCH49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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May 24, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! I am delighted to hear that you had a great experience with Folsom Lake Ford. I strive to provide efficient service with a patient and responsive team. I appreciate your feedback and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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