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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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May 29, 2024

Friendly, fast, accurate and complete service. Thank you very much Jim Z and your team! More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z, five (5) stars
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review, Jeff! I'm thrilled to hear that you had a wonderful experience with our team at Folsom Lake Ford. Jim and the rest of the team appreciate your kind words. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Thorough and professional. Very timely and supportive in giving options for making decisions to repair or to cut my losses More

by KATHIMYERS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaispie
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I'm thrilled to hear that you found our service thorough, professional, and supportive. At Folsom Lake Ford, I always strive to provide timely solutions and different repair options to meet your needs. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

We had a good experience with the service advisor Kwaku "K" Gaisie. He was very good at communicating with us on the expected time our vehicle would be looked at. He was prompt when responding to message More

by DBNEALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku "K" Gaisie
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! At Folsom Lake Ford, I strive to ensure that our customers receive the best care possible. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Tremendous customer service. My maintenance needs were addressed quickly. Issues to be resolved were thoroughly explained. Wait time was appropriate for the services rendered. More

by JVITAICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Brigitte
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience. I am delighted to hear that you received tremendous customer service at Folsom Lake Ford. I am pleased to know that your maintenance needs were addressed quickly and that our team took the time to explain everything thoroughly. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

James was fantastic! He kept me informed and took care of me and my vehicle More

by mark@ismrep.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience at Folsom Lake Ford! I'm thrilled to hear that you felt well taken care of and informed throughout your visit. I appreciate your kind words and look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Friendly and quick service and even spent some time on a question I asked that did not deal with the service I was getting at the time. More

by lambherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience with us. I am thrilled to hear that you appreciated our friendly and quick service at Folsom Lake Ford. Going above and beyond to address your questions is all part of the exceptional customer service I aim to provide. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Very friendly people in all areas. You can tell they pride themselves on delivery top-notch service. More

by LISAANNSCOMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for your positive feedback! At Folsom Lake Ford, I strive to provide top-notch service to all our customers. I'm glad you had a friendly experience with us. I look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2024

Dave Laughlin, my service advisor, is the reason why I would buy another Ford. He’s very knowledgeable and works with integrity. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
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May 31, 2024 -

Folsom Lake Ford responded

Thank you, Jerry, for your 5-star review! We are thrilled to hear that Dave made such a positive impression on you during your visit to Folsom Lake Ford. We strive to provide excellent service with integrity, and we are grateful for your kind words. We look forward to welcoming you back and assisting you with your future Ford needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2024

Folsom Lake Ford appears to be very knowledgeable about the F-150 Lightning EV. I've heard many horror stories about anti-EV service departments and dealerships not knowing. They did my 10,000 mile service More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience, Charlie! We're thrilled to hear that you had a great visit with us at Folsom Lake Ford for your service needs. It's wonderful to know that you found our team knowledgeable and that you enjoyed exceptional service for your vehicle. We appreciate your feedback and your trust in us. Feel free to visit us again or share your experience with others. We look forward to assisting you in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 26, 2024

Bridgette was friendly and got my issues resolved quickly. She communicated great and kept me updated on the progress of my repairs. More

by HALLKEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Frye
Report | Print
May 30, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review! I am thrilled to hear that Bridgette provided you with excellent service, resolving your issues quickly and keeping you informed throughout the repair process. I appreciate your feedback and look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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