Folsom Lake Ford - Service Center

Very helpful and very kind employees. Fast and convenient service. I will definitely be back. Fast and convenient service. I will definitely be back. More

Folsom Lake Ford took great care of me and my truck while it was being repaired. it was being repaired. More

Very professional, and polite, and personable. James made sure I was out at least 1/2 hour before I needed to leave for another appointment. James made sure I was out at least 1/2 hour before I needed to leave for another appointment. More

Communication was excellent. Staff was on time and courteous. Love your pick up and return policy. Staff was on time and courteous. Love your pick up and return policy. More

Service done right. They really do try to get you in out asap. I would recommend this place. They really do try to get you in out asap. I would recommend this place. More

The guys at Folsom Lake Ford Service center are great! They try to get you in at your earliest convenience, offer the best price they can and I don’t feel sold to. They try to get you in at your earliest convenience, offer the best price they can and I don’t feel sold to. More

Every employee was professional and accommodating. All maintenance requested was fulfilled. Vehicle was ready on time and clean. All maintenance requested was fulfilled. Vehicle was ready on time and clean. More

Everyone was extremely helpful, kind, prompt and even went the extra mile washing my vehicle. went the extra mile washing my vehicle. More

Luis (in the service dept) is the best! ! Super helpful in making sure my Bronco Badlands was taken care of, and since it was my first time bringing it in since I bought it there in January. ! Super helpful in making sure my Bronco Badlands was taken care of, and since it was my first time bringing it in since I bought it there in January. More

James Fuh's was excellent! No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to No problems with James, the service department or the mechanics and work performed! All five stars! Apart from James, however, when I called to see if a ride option was available, I called the "general" number twice, the call was answered, I could hear voices in the background and I was promptly hung up on. I instead took and Uber to pick up my vehicle. I don't mind finding my own ride, and I certainly don't expect the dealer to provide one, just please have a more simple system in place to request or schedule a ride (or not, if that courtesy is unavailable). Additionally, when I paid for the service at the cashier's station, I was met by two young women who were not particularly friendly. Now let me be clear. Perhaps they were having a very busy or bad day, and I certainly do not expect (or want) my butt kissed, but a friendly greeting and a "thank you" when the transaction was complete would be nice. Again, maybe they were having a bad day, or the previous customer was a bear...I don't know. We all have bad days sometimes. More