Folsom Lake Ford - Service Center

Great service. They were honest and took care of the problem without charging me. I like that. They were honest and took care of the problem without charging me. I like that. More

Great service, l just wish they proactively stocked recall parts. Other than that, all was great! recall parts. Other than that, all was great! More

Always outstanding service at Folsom Lake Ford. Love my 2024 Maverick. Thanks for all you do. Love my 2024 Maverick. Thanks for all you do. More

Service rep Nick Sexton was excellent. Gave me a timeline for repairs and service and over delivered. Great job!! Gave me a timeline for repairs and service and over delivered. Great job!! More

Service was great and the valet drop off at my work was fabulous. I would recommend this Dealership if you own a Ford fabulous. I would recommend this Dealership if you own a Ford More

The customer service is amazing, that's why I keep buying from this dealership. Dave L. In service is very knowledgeable, courteous and professional. from this dealership. Dave L. In service is very knowledgeable, courteous and professional. More

My vehicle was serviced quickly, and all my concerns were addressed to my satisfaction. Thanks for all the concern about getting the service done in one day or less. addressed to my satisfaction. Thanks for all the concern about getting the service done in one day or less. More

i'd love to give you a perfect score but the only comment I have or suggestion is how long I had to wait when I pulled into Service to see a service advisor. I noticed that vehicles behind me were being take I have or suggestion is how long I had to wait when I pulled into Service to see a service advisor. I noticed that vehicles behind me were being taken care of before myself. But once I was assigned to service advisor, everything was just fine. More

Work wasn’t checked when completed. Steering wheel switch Volume control still doesn’t work. Steering wheel switch Volume control still doesn’t work. More

Better than most ford service centers but the wait time for service is often too long. We got there at 7am for a diagnosis and they told us at 12pm that there was a rock or something that damaged a sensor for service is often too long. We got there at 7am for a diagnosis and they told us at 12pm that there was a rock or something that damaged a sensor and we could come back for the work to be done since we had commitments at 1pm. In the past with oil changes they take hours when we wake up early on a day off to be one of the first customers there. Wish there was faster service. Consider a digital queue so we know where we are at in line and how long before we can pick up. More