Folsom Lake Ford - Service Center

Very helpful and courteous. Was glad that having my car serviced at my house was an option provided to me. Was glad that having my car serviced at my house was an option provided to me. More

Brought in for a recall annd had a great experience. Part had to be ordered, but they let me know as soon as it anrrived. Repair was quick and done the same day I dropped off the car (have heard many st Part had to be ordered, but they let me know as soon as it anrrived. Repair was quick and done the same day I dropped off the car (have heard many stories anbout the same repair taking weeks ant other dealerships.) Great communication all around. By far best dealer I’ve worked with in the area, and have now worked with several large ones. Will be using Folsom Lake Ford for service from now on, although they are a bit out of my way. More

Luis and Renee are fantastic treated me like royalty and handled my truck like it was important!! handled my truck like it was important!! More

I have bought two cars here and only serviced them here. I've never had a problem. I've never had a problem. More

Very happy with the service I received from the Service Dept while having my car serviced, especially James. He explained everything thoroughly and was offering very good advice about future service needs Dept while having my car serviced, especially James. He explained everything thoroughly and was offering very good advice about future service needs. He went over exactly what my service was going to entail and possible costs. It was a pleasure working with him. More

Best Ford dealership around. Great personnel in all departments. The fleet service center employees are exceptional and really get the job done. Great personnel in all departments. The fleet service center employees are exceptional and really get the job done. More

Nick Sexton was extremely helpful, patient and went above and beyond. He communicated with me through out the whole situation and made sure that I was able to get a loaner or rental. His customer service was and beyond. He communicated with me through out the whole situation and made sure that I was able to get a loaner or rental. His customer service was top notch. More

Great service as always! I will bring my car here as long as that doesn’t change. I will bring my car here as long as that doesn’t change. More

Just had a recall issue taken care of from 2016 and it was done in 2 days without any questions or hassle. Thanks! was done in 2 days without any questions or hassle. Thanks! More

From booking the appointment to my vehicle being delivered after the service, I had outstanding professional customer service from my Service Advisor Luis Legarda. delivered after the service, I had outstanding professional customer service from my Service Advisor Luis Legarda. More