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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,488 Reviews

1,488 Reviews of Folsom Lake Ford - Service Center

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June 24, 2024

Salesman Connor was very pleasant to deal with follows up after sale and is customer orientated. Thank You. More

by CROCECASCIATO
Recommend Dealer
Yes
Employees Worked With
Connor from sales
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Jun 26, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We appreciate your positive feedback about Connor. We are glad to hear that he provided excellent customer service and followed up with you after the sale. We look forward to assisting you again in the future. Thank you for sharing your experience with us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 24, 2024

Jaye Ford was my service advisor and while the work was done well on my truck, he did not communicate well throughout the process. I had an incredibly hard time tracking him down. More

by KDDDERNST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaye Ford
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Jun 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. Here at Folsom Lake Ford, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 22, 2024

At least when you agree on what service is to be done at Folsom Lake Ford it gets done unlike Elk Grove Ford. More

by MNP540810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for your positive review and for choosing Folsom Lake Ford! I strive to provide excellent service and ensure that the work agreed upon is completed to your satisfaction. I appreciate your feedback and look forward to assisting you again in the future. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 22, 2024

Fantastic thorough and timely service. James was a pleasure to work with. Will definitely return. More

by bryankeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the glowing review! I appreciate your kind words about our service and James. I look forward to welcoming you back to Folsom Lake Ford in the future. Thank you for choosing us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

The Service advisor was very helpful. It was a pleasant experience and I will continue to have my Fuson serviced here More

by WALKERBOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your servicing needs. I appreciate your positive feedback and I am glad to hear you had a pleasant experience. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

Did a great job in a timely manner. It surprised me when they also washed and waxed my Maverick free of charge. More

by TROBER1682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I'm thrilled to hear that you had a great experience with us at Folsom Lake Ford. I always aim to go above and beyond for our customers. I look forward to assisting you again in the future. See you next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

Great service, very courteous, great work. Thank you very much. I will continue bringing my truck here More

by HARMON_LUANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the fantastic review! I am delighted to hear about your positive experience with Folsom Lake Ford. I appreciate your loyalty and look forward to continuing to provide excellent service for you and your truck. See you soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

You got my truck in at appointment time and serviced and washed in an hour. Very impressive. Thank you! More

by SRRAMME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the outstanding review! I am thrilled to hear that we could get your truck serviced promptly and efficiently. I appreciate your business and hope to see you again soon at Folsom Lake Ford. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

Luis Legarda was great a pleasure to work with on my most recent visit for maintenance of my vehicle. More

by BCICHELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
Report | Print
Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your recent vehicle maintenance! I appreciate your kind words and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

June 21, 2024

Had a great experience from start to finish. Advisor was knowledgeable and friendly. Will definitely come back for all my service needs More

by CHRISMCCLEAN96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Laughlin
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Jun 25, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I am thrilled to hear about your positive experience at Folsom Lake Ford. Our team takes pride in providing knowledgeable and friendly service. I look forward to welcoming you back for all your service needs. See you soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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