Folsom Lake Ford - Service Center

My experience has been less than satisfactory. It’s difficult to get answers, poor communication, bad service, and my vehicle is worse than when I left it with the dealership for “repair”. They ar It’s difficult to get answers, poor communication, bad service, and my vehicle is worse than when I left it with the dealership for “repair”. They are condescending and use their supposed expertise to tell you what you are experiencing in the car you drive every day isn’t accurate, and how your vehicle was fine when they drove it. I’m not a mechanic, but when the check engine light keeps coming on, the vehicle randomly looses power, the service wrench appears, and your vehicle won’t go over 2500 RPM or 45mph it is not “repaired” or functional. Don’t bother going into the service department to get answers the employees will look at you, avoid you, and act like you don’t exist until you approach/corner and engage them. I would never choose to service my vehicle here. It was a necessity due to warranty repairs. More

Very helpful, nice place to get a car serviced. Even without an appointment they were able to help me in a reasonable amount of time. Even without an appointment they were able to help me in a reasonable amount of time. More

The service was prompt, courteous, and sufficient. I was in and out of there for a recall in less than an hour. I was in and out of there for a recall in less than an hour. More

Jaye Ford is an excellent service coordinator who treats people with respect and competence. He is a treasure to this dealership and I hope he receives the credit he deserves. people with respect and competence. He is a treasure to this dealership and I hope he receives the credit he deserves. More

Thomas gave me an idea of my AC issue when I checked in. Called and let me know what it was going to take to fix it…. well done. Hopefully the AC leak is fixed! Called and let me know what it was going to take to fix it…. well done. Hopefully the AC leak is fixed! More

These people have no respect for another persons property. Mechanic decided to take my car for a drive to test for squeaky brakes that i had mentioned. He ended up flooring it to who knows what spee property. Mechanic decided to take my car for a drive to test for squeaky brakes that i had mentioned. He ended up flooring it to who knows what speed, whooping and hollering as he went, twice. Then the hood would not open. I went in today to complain and spoke with the Service Manager who's response was " come in on Monday and speak to the Service Director". Even after I told him I have video of the incident, he showed no interest in finding out more. More

Jaye Ford is service is the best! I only see him. Long time customer. He deserves extra recognition from Ford Dealership. Otherwise, why am I completing this survey. My time is v I only see him. Long time customer. He deserves extra recognition from Ford Dealership. Otherwise, why am I completing this survey. My time is valuable. More

I have been taking my trucks to Folsom Lake Ford for 20 years and have had nothing but good experiences there. Professional and happy people to deal with and my Service underwriter Luis Legarda is a rock s years and have had nothing but good experiences there. Professional and happy people to deal with and my Service underwriter Luis Legarda is a rock star! He always finds a way to make it happen for me to get my vehicles in and out fixed in a timely manner. Best experience I've had when it comes to personal service and can-do attitude. Keep it up Luis! More

Al always Bridgette made my service appointment a breeze! Called ahead of time to schedule and her advice very helpful. . Called ahead of time to schedule and her advice very helpful. . More

The service was outstanding and the service department write-up man (James was super nice & respectful, would recommend him and Folsom Lake Ford to anyone thinking of buying a Ford. Keep up the great serv write-up man (James was super nice & respectful, would recommend him and Folsom Lake Ford to anyone thinking of buying a Ford. Keep up the great service More