Folsom Lake Ford - Service Center

The service rep was very good. I was very disappointed that they did not wash my Bronco Sport. I was told I need to ask when I drop my car off. I purchased the service package I was very disappointed that they did not wash my Bronco Sport. I was told I need to ask when I drop my car off. I purchased the service package when I bought my car and would hope to be treated better More

Jay Ford kept me updated as the process went along. He also was upfront with any additional services needed He also was upfront with any additional services needed More

Excellent experience. Service was done quickly and they even washed my car! I couldn’t ask for anything more. Service was done quickly and they even washed my car! I couldn’t ask for anything more. More

Service was explained step by step. The intake employee was friendly and asked if I had questions or concerns. The intake employee was friendly and asked if I had questions or concerns. More

Folsom lakeford is always very helpful. They do everything to keep you comfortable. While you wait for your vehicle to be fixed or get you a rental if you need one. Because it's gonna take They do everything to keep you comfortable. While you wait for your vehicle to be fixed or get you a rental if you need one. Because it's gonna take longer. They're very polite and it's a great place to do your work while you wait More

A great place for sales and service, Honest, reliable and caring personal make it a great experience. caring personal make it a great experience. More

I had some work done but one of the issues is still happening. I am giving a rating of 3 and still saying Ivwould reccomend them because I have not yet let them know. I was on vacation but I am hopin happening. I am giving a rating of 3 and still saying Ivwould reccomend them because I have not yet let them know. I was on vacation but I am hoping they will resolve it, with no more cost to me. If they take care of it ai would give a higher rating. More

Looked into my thermometer problem. Called with questions. Done when expected. Problem is with design. Called with questions. Done when expected. Problem is with design. More

My service rep, Luis Legarda, was exceptional in handling a very complex challenge with my F350 Super Duty. Persistence, professional - always had my interests as a priority when dealing with Ford on a repai a very complex challenge with my F350 Super Duty. Persistence, professional - always had my interests as a priority when dealing with Ford on a repair strategy. More

Very happy this visit. First was able to get an appointment within 2 weeks, and second I was able to combine routine services (oil change, tire rotation, etc) with warrant First was able to get an appointment within 2 weeks, and second I was able to combine routine services (oil change, tire rotation, etc) with warranty and recall work More