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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,487 Reviews

1,487 Reviews of Folsom Lake Ford - Service Center

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July 09, 2024

Luis, did a good job getting my problem fixed in a timely manner. Thanks Doug More

by CRDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience with us at Folsom Lake Ford. We're delighted to hear that Luis was able to help you promptly. We appreciate your support and look forward to assisting you again in the future. Drive safely! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 09, 2024

The service was quite good and fast. The person handling my car took care of all the complaints that I had. I was happy when left the service center. More

by PSharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford for your car service needs. We are delighted to hear that you had a positive experience with our team, and that all your complaints were addressed promptly. We appreciate your kind words and look forward to welcoming you back in the future. Drive safe! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 09, 2024

Very good experience, friendly people and clean facility. Fast reliable service. Free car wash was a plus. More

by CGILMORE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Folsom Lake Ford responded

Thank you for the positive review! We are thrilled to hear that you had a very good experience at Folsom Lake Ford. We take pride in our friendly staff, clean facilities, and fast, reliable service. We're glad you enjoyed the free car wash as well. We appreciate your feedback and look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 08, 2024

My appointment was too late in the day, so the agent rescheduled it for an earlier time the next week. More

by amychamp72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for sharing your positive experience, Amy. We're glad we could accommodate your schedule with a more convenient appointment time. We appreciate your feedback and look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 07, 2024

Service was preformed in the time stated and my service writer was great, warm friendly and sincere. More

by DEDRIKSEN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jul 09, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for taking the time to share your positive experience with us! We're thrilled to hear that your service was completed promptly and that our service writer provided you with excellent customer service. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 06, 2024

Nick was super helpful. Dropped my car off the afternoon before my 7am appointment for one issue. They also handled a recall issue. More

by HOLLY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 09, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, Holly! We appreciate your 5-star review and are glad to hear about your positive experience with Nick. We are thrilled we could assist with your car issues and handle the recall promptly. Please come see us again for any future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Luis Legarda handled the maintenance issue. He is a true professional. He let's customers know handling their maintenance issues is a top priority. He responds promptly to keep customers inf More

by JON89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford and for highlighting Luis's exceptional service! We appreciate your kind words about our team's professionalism, friendliness, and knowledge. We look forward to assisting you again in the future and sharing your positive experience with others. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Great customer service. They always take care of my service. Nick in the service department is awesome. More

by NRSING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford! We appreciate your positive review and are thrilled to hear about your great customer service experience, especially with Nick in the service department. We look forward to helping you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Luis is a great service advisor. I recommend Folsom Lake Ford to my friends. It’s a very friendly business. More

by robfergusson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Vergara
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Jul 08, 2024 -

Folsom Lake Ford responded

Thank you, Rob, for recognizing Luis's exceptional service! We are thrilled to hear about your positive experience. We appreciate your recommendation to your friends and look forward to welcoming you back to Folsom Lake Ford. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

July 05, 2024

Friendly staff and good service. Would definitely recommend to anyone looking to get their Ford serviced. More

by trevor.gamache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Folsom Lake Ford responded

Thank you for the kind words and for recommending us, Trevor! We are delighted to hear that you had a positive experience with our friendly staff and service at Folsom Lake Ford. We look forward to assisting you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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