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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,491 Reviews

1,491 Reviews of Folsom Lake Ford - Service Center

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February 25, 2024

James Willis always takes good care of my Ford F-150 pickup needs. With his service advice, I feel more confident of my Ford pickup always getting me where I need to go, and back home again. More

by BPAVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 25, 2024

I was very pleased with James Willis your "quick Lane" advisor. I called your dealership because I was having a problem unlocking the front and rear passenger doors. James spent some time with me discussi More

by JCIGELSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Folsom Lake Ford. If there is anything more that we can do, please come back and see us again. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 25, 2024

Folsom Lake Ford is the best place to get maintenance done on your car. Their customer service is excellent! More

by Tiara Alston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales: Sam, Conner Shaw
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Tiara. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Good service timely and I appreciate being driven home while my truck was.being serviced More

by TONYSILVA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business, Tony. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Very pleasant and service done fast. My service tech greeted me and was efficient. Nice More

by JWYGAL6853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 24, 2024

Felt respected and heard when I brought in my truck. The truck looked great after its wash and drove well.. Thanks. More

by MANDYEFO55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! We really appreciate your business, Mandy. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Prompt, efficient and fast service. The recall issue was resolved. No complaints or any concerns. More

by MORGAN9341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
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Feb 28, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Great service, advisor explained everything in advance and truck was ready early! Excellent! Will come again More

by Marv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2024 -

Folsom Lake Ford responded

Marv, thank you for taking the time to share your feedback. Each employee is a valued member of the Folsom Lake Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

Fast, convenient, excellent service received. I will always bring my Bronco here for service maintenance More

by KCOFFEYSF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 24, 2024

They were helpful. .Ez to work with…efficient job well done ..what’s not to like.?!!.. More

by M-GOOTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Feb 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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