Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,487 Reviews

1,487 Reviews of Folsom Lake Ford - Service Center

Sort by
March 14, 2024

Great people and great service although the wash job was a bit shaky. 😀. Thank you. More

by WINOINN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for sharing this great feedback with us. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were mostly pleased with your visit. I will share the information about the car wash with the team, and we look forward to seeing you for your next service appointment! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

Great service and communication. . They always listen to all concerns and make sure to address every issue. More

by TRAVISFAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen
Report | Print
Mar 20, 2024 -

Folsom Lake Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Travis. Please don't hesitate to call if I can help with anything at all. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 14, 2024

The service man explained everything clearly, I would have checked five stars, but I had to come back the next day for repairs because you didn’t have the necessary part. More

by BIGBASS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2024 -

Folsom Lake Ford responded

I greatly appreciate your business and want to make sure your experience with us was five-star worthy. If you would like to discuss this further, please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Never disappointed with Folsom Service so we’ll be back. Need to have our Explorer & Maverick which we purchased at Folsom Ford maintained. Thanks again More

by TURPINCT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

It was fast. It was efficient. And the customer service was fantastic as always. Great job More

by NAUTICAL1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for your positive review! I am so glad to hear that you had a great experience with us. We strive to provide the best outcome and we appreciate your feedback. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

I have needed a dealer to respond quickly to issues a few times in the past 6 months, and Folsom Lake Ford has been great! They are responsive and quick to complete repairs once they get the vehicle. Jim Z a More

by oliver_phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Zerkovich, Kwaku Gaisie
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to my team and me, Oliver! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

very frendly reception, good service, I like the overall service and the general meaner of the dealership More

by FPW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Villeau
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the amazing five-star rating! I’m glad everything went well during your recent experience with us and please don’t hesitate to reach out should you have any questions or concerns. Until next time, take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Excellent and timely service to replace truck motor under warranty within three days. Thank you to Nick Sexton for working to resolve this issue for nearly a year! More

by pdfletch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

Tommy was the best, took care of all the issues, very professional, looking forward to coming back. More

by RLAMANTAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tommy and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 13, 2024

We have followed our service advisor who originated at Harrold Ford and moved postitions to Folsom Lake Ford. He makes the experience wherever he goes, a good thing. That would be Chuck Higgins, btw. He's More

by MICHELE_CABLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Higgins is the only person we have worked with.
Report | Print
Mar 19, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review, Michele! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

1
...
116
117
118
...
149