Folsom Lake Ford - Service Center

Always professional and courteous. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. More

Folsom Lake Ford was communicative throughout the process. It was a very involved repair and they did a great job! process. It was a very involved repair and they did a great job! More

Exceptional service and excellent customer communication regarding what was needed and being performed. I would recommend Folsom lake ford to my family and friends! regarding what was needed and being performed. I would recommend Folsom lake ford to my family and friends! More

Fortunately, I haven't had the need for excessive service on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very on my car. However, I do maintain the suggested maintenance to keep the car healthy. So when that time rolls around, Folsom Lake Ford makes it a very easy thing to do. Lacey is great to work with. And Bridget is amazing! The one major issue I did have with my car (Transmission) she handled from start to finish. That started as a very stressful situation for me, and Bridget took care of everything. More

Very Professional and friendly. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. Brigitte Karen was delightful to work with and she was friendly. She is an asset to your company. More

Lacy is awesome, so personable and funny! It was a great experience, give her a raise! It was a great experience, give her a raise! More

Very polite, great customer service, fast and communicated well. Waited in lobby. A recommendation was made for next service. communicated well. Waited in lobby. A recommendation was made for next service. More

Had an issue with my new car and Jim V was able to immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service immediately work with me to get it fixed as soon as he can. He gave me a loaner for my inconvenience which is very appreciative. Great service More

Great customer service. Lacey, the service advisor was very helpful, knowledgeable and efficient. Great turnaround from when I brought my vehicle in to when I got the call Lacey, the service advisor was very helpful, knowledgeable and efficient. Great turnaround from when I brought my vehicle in to when I got the call that it was ready. More

Service writer was kind and work was done quickly. Recall service appointment was handled timely. Recall service appointment was handled timely. More