Folsom Lake Ford - Service Center

Luis was awesome! He listened to my problem, had the shop do some diagnosis, and fixed it. He listened to my problem, had the shop do some diagnosis, and fixed it. More

They did a good job at getting it done and fixing the problem to get it back before my trip. Sadly it didn’t fix it for long and it had to go back in but there working on it and solving the problem great problem to get it back before my trip. Sadly it didn’t fix it for long and it had to go back in but there working on it and solving the problem great people! More

Jim Villeiux was great! Awesome communication and work quality. I am glad I took it to Folsom Lake Ford for repairs Awesome communication and work quality. I am glad I took it to Folsom Lake Ford for repairs More

Technicians are either instructed to create high repair estimates or are not thorough with diagnostic procedures estimates or are not thorough with diagnostic procedures More

Ms. Karen was pleasant and very efficient in dealing with the dead 12V battery on our Mustang Mach-E. Service was quick. the dead 12V battery on our Mustang Mach-E. Service was quick. More

Great customer service. .prompt completion and notification of work being done. Staff goes above and beyond .prompt completion and notification of work being done. Staff goes above and beyond More

Always professional and courteous. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. Normally our vehicle is ready when promised. Clean waiting area with good snacks. Keep up the good work. More

Folsom Lake Ford was communicative throughout the process. It was a very involved repair and they did a great job! process. It was a very involved repair and they did a great job! More

Waiting for someone to come help in the service center area very frustrating as people are standing around talking to each other for long periods of time while customers are waiting for assistance. I had area very frustrating as people are standing around talking to each other for long periods of time while customers are waiting for assistance. I had an appointment at 0830 and I was there at 0825. I sat in my car waiting for assistance till 0845 till anyone came by and asked what I was there for. Then it took another 10 minutes for someone to actually attend to my issue! Not sure why I made an appointment. During this time there was only 5 cars in the service bay with only two of us who waited for assistance. The service writers did not have any people in their office at this time as I could see through the glass. I felt very ignored and like they don’t need my business as most of the people acted as if they were bothered by the fact customers were here interrupting their morning! Once I was being helped the service writer was good and I was satisfied with his help. I had no issues with Jim ‘Z’. The only issue I had after the initial debacle was that after I spent over $6000 in repairs that my car was dirtier when I picked it up than when I dropped it off. I saw people bring their cars in for an oil change and get their car washed, and yet after a $6000 repair it was dirtier then when I dropped it off! I was a little pissed to say the least! More

It was definitely a red carpet event. I was treated like a Queen! Thank God! I was treated like a Queen! Thank God! More