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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,485 Reviews

1,485 Reviews of Folsom Lake Ford - Service Center

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March 23, 2024

They were very low pressure, helpful and knowledgeable about the vehicle we were interested in. More

by STMRANCH
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marvin
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Mar 28, 2024 -

Folsom Lake Ford responded

Thanks for your perfect review! I'm glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let me know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Great service and friendly staff. K, the service writer I've consistently dealt with, is thorough and always helpful. More

by Ty Conway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaisie
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Mar 28, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review, Ty! I am very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Overall, good outcome, however, the cost to use a dealer is becoming cost prohibitive. I suggest tightening costs of operations and advertising so you can charge less. A CPA or Lawyer does not make the ho More

by ROD_THMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Mar 28, 2024 -

Folsom Lake Ford responded

Rod, we appreciate you leaving this honest feedback. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Friendly, prompt service. Easy to make an appointment and service was delivered as advised it would be. More

by carrascoj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacey paytobn
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Mar 28, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Bridgette is always very friendly and efficient. I always feel confident that my car will be taken care of. More

by FOLSOMCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette
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Mar 28, 2024 -

Folsom Lake Ford responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call me or stop by. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Good service. Did everything I asked. No charge. Recommend to anyone looking to buy a Ford. More

by JPAT.NALLEY
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nares
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Mar 28, 2024 -

Folsom Lake Ford responded

Your experience is exactly what we aim for! I am so happy to hear that we could provide you with a memorable experience. We hope to see you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

James in Quicklane is excellent. Super easy to work with and got me in and out in no time! More

by NAZAR_MUD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with James. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Service was very good and fast. Tommy’s the best writer ever, everyone should go to him. More

by COLINBARKER14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Folsom Lake Ford responded

It is great to hear about your recent experience. I will certainly pass on your feedback to Tommy as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Dan at fleetford was great at meeting our needs and the necessity of getting our work pickup back to us as soon as possible. More

by JULIAABAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Folsom Lake Ford responded

I appreciate you for taking the time to give our dealership such an excellent star rating, Julia. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 23, 2024

Like always awesome job on the service visit. knowledgable staff they make you feel like a valued customer. More

by SBHMCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback! Our team appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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