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Folsom Lake Ford - Service Center

Folsom, CA

4.8
1,487 Reviews

1,487 Reviews of Folsom Lake Ford - Service Center

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March 28, 2024

James Willis was phenomenal. I will be coming back because of the customer service he provided for my truck's service appointment. More

by ashley hightree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Apr 03, 2024 -

Folsom Lake Ford responded

Hello Ashley! It is great to hear about your recent service experience. I will certainly pass on your feedback to James as he will be happy to hear it! We look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

I got in and out of the service office. It was easy. I received a call when my truck was ready for pick. No issues. Service people were appropriate and easy to work with. Overall, a good pl More

by misochili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
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Apr 03, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

Great service for me. I’ve been coming to Folsom lake ford fleet service for 35 years. More

by WARDRANCHES24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan McGuire
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Apr 02, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 28, 2024

Best shop in Sacramento, great work, on time and great communication. I will be back More

by mikecknapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Folsom Lake Ford responded

Wow, your kind words took our breath away, Mike! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 27, 2024

Tommy Nares and Catherine Seeley always make sure my experience at FLF is great. Thank you to them. More

by kspencer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Nares and Catherine Seeley
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Apr 02, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Tommy and Catherine. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 27, 2024

Even without an appointment, service was much faster than I had anticipated. They event threw in a car wash. More

by VMUNASHII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 26, 2024

Overall, experience was good. Did not know no checks accepted. Let customers know this by placing a note in text reminders. I do not agree with this policy. It limits custom More

by lynda.tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Folsom Lake Ford responded

We appreciate you for letting others know about your experience, Lynda! If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 26, 2024

James was a pleasure to work with. He is cheerful and has a wonderful sense of humor. You either need to close him or give him a raise. Give him a raise and keep him! More

by MGREENS1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Folsom Lake Ford responded

Thanks for this great review! I can't tell you enough how much I appreciate James. He does a fantastic job and I am very happy that he was there to take care of you! Thank you again and I look forward to working with you in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 26, 2024

Jaye keeps me a loyal ford customer! I can trust I am Being taken care of. More

by LVICE215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Apr 01, 2024 -

Folsom Lake Ford responded

Thank you so much for the wonderful review of your experience at Folsom Lake Ford. Jaye is one of the best at his profession, and I feel your review is spot on. I love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. I hope to see you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

March 26, 2024

Luis Delgado is the best. He makes sure the car is ready when promised and always makes the process easy. More

by JOHNAKINS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Delgado
Report | Print
Apr 01, 2024 -

Folsom Lake Ford responded

Hello John! It is great to hear about your recent experience. I will certainly pass on your feedback to Luis as he will be happy to hear it! I look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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